Home care agency · Newcastle
Silver Tree Home Support Community Interest Company
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Silver Tree Home Support Community Interest Company- Address
- 14 Smallwood Close, Newcastle, ST5 7SF
- Run by
- Silver Tree Home Support Community Interest Company
- Type of provider
- Not-for-profit
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2014 (11 years)
- Registered manager
- Susan Elisebeth Cotton
- Company check
- Active, trading since 2012 (13 years), accounts up to date (Companies House 08280396)
- Last CQC check
- 11 Jun 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Newcastle-under-Lyme: Home care in Newcastle-under-Lyme (104) · Best rated home care agencies in Newcastle-under-Lyme · Dementia care at home in Newcastle-under-Lyme · Elderly care at home in Newcastle-under-Lyme · Physical disability care at home in Newcastle-under-Lyme · Live-in care in Newcastle-under-Lyme
Open CQC's full report · CQC location ID 1-1822898291
Introducing Silver Tree Home Support Community Interest Company
Silver Tree Home Support Community Interest Company in Newcastle is registered with the Care Quality Commission as a home care agency. The service is registered to support older people and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (June 2019). It is one of 104 CQC-registered home care agencies that have an office within 7 miles of Newcastle-under-Lyme; 45 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe79 of 99 in Staffordshire
- Effective88 of 99 in Staffordshire
- Caring92 of 99 in Staffordshire
- Responsive90 of 99 in Staffordshire
- Well-led67 of 99 in Staffordshire
CQC key question ratings, published 11 June 2019. Under each rating: how many agencies in Staffordshire share it.
Past CQC ratings
- Dec 2016
- Jun 2019
- Today Rating 7 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 11 June 2019
- CQC inspection report 23 December 2016
The neighbourhood
- Ward
- Crackley & Red Street
- Parliamentary constituency
- Newcastle-under-Lyme
- Local NHS (ICB)
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in ST5 (25)
See the wider area · Route planner · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who they support
From the CQC register; ask how each need is met in practice.
The ratings in context
All five areas CQC looks at are rated Good for Silver Tree Home Support Community Interest Company: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 66 of the 98 other agencies in Staffordshire that CQC has rated.
What it may cost
We estimate visits from Silver Tree Home Support Community Interest Company at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Staffordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
The inspection, summarised
- About the service: Silver Tree Limited provides care at home for six people who receive personal care.
- People's experience of using this service: People and their relatives felt safe using this service.
- They told us they trusted staff who respected their choices and preferences.
- Pre-employment checks were carried out before staff began working in the service.
Inspected 17 May 2019; report published 11 June 2019. From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is L&T Healthcare Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
11 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Crackley & Red Street ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
The company behind Silver Tree Home Support Community Interest Company
Silver Tree Home Support Community Interest Company is run by Silver Tree Home Support Community Interest Company (company 08280396), incorporated in 2012, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other social work without accommodation.
How long it has been running
Registered in December 2014, it has 11 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Reports on record: 2, with the most recent dated 11 June 2019.
Family reviews
Nobody has reviewed Silver Tree Home Support Community Interest Company here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where Silver Tree Home Support Community Interest Company stands locally
- Rated Good. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (June 2019) is more recent than 21% of agency ratings in Staffordshire.
- Registered with CQC in 2014: it has been registered longer than 87% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Staffordshire lists 6.
All figures compare it with other home care agencies in Staffordshire; CQC register, Oct 2026.
Nearby options
Guides for families
Recently rated home care agencies near Newcastle-under-Lyme
- Teasdale Healthcare LtdFeb 2026 · 2.0 miles
- Key 2 Care StokeOct 2026 · 2.4 miles
- Passion 4 CareDec 2025 · 2.6 miles
Quick answers about Silver Tree Home Support Community Interest Company
- How much does care from Silver Tree Home Support Community Interest Company cost?
- No fee list from Silver Tree Home Support Community Interest Company has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- What services is Silver Tree Home Support Community Interest Company registered for?
- Registration for Silver Tree Home Support Community Interest Company covers: homecare agencies. Check which of these it offers today.
- Where is Silver Tree Home Support Community Interest Company based?
- 14 Smallwood Close, Newcastle, ST5 7SF is the agency's office; check it serves your postcode.
- Does Silver Tree Home Support Community Interest Company support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- How is Silver Tree Home Support Community Interest Company rated for safety and leadership?
- CQC rates five key questions. For Silver Tree Home Support Community Interest Company: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How recent is Silver Tree Home Support Community Interest Company's CQC rating?
- 11 June 2019 is when the current rating was published, 7 years ago. Check what has changed since, such as the manager or staffing.
- Is Silver Tree Home Support Community Interest Company registered with CQC?
- Yes. Silver Tree Home Support Community Interest Company is registered with the Care Quality Commission as a home care agency (location ID 1-1822898291) and was rated Good overall in June 2019.
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In Staffordshire
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.