Home care agency · Peterborough

Swale House Ness M Care Services Cambridgeshire

Rated Requires improvement by CQC Rating published 1 December 2022 Rating 3 years old

Typical fee here £30–£37 an hour Estimate

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Previous provider's rating. CQC gave this rating when the service was run by a different provider. Ness M Care Services Ltd has not been inspected here yet, so ask what has changed since the handover, such as the manager and staff.
An older couple playing a stacking game at a table Illustrative photo, not of Swale House Ness M Care Services Cambridgeshire
Address
110 Swale Avenue, Peterborough, PE4 7GT
Run by
Ness M Care Services Ltd (4 services)
Type of provider
Independent (private company)
Service
Community services - Nursing, Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
May 2023 (3 years)
Registered manager
Jacqualine Bathabile Moyo
Company check
Active, trading since 2009 (17 years), accounts up to date (Companies House 07025728)
Last CQC check
1 Dec 2022
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate

Licensed by CQC for: Personal care · Treatment of disease, disorder or injury

CQC page for this service · CQC location ID 1-15826194779

The service in brief

Swale House Ness M Care Services Cambridgeshire in Peterborough is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Ness M Care Services Ltd. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities and mental health conditions among its specialisms.

CQC rated it Requires improvement overall (December 2022). Safe and Well-led were rated Requires improvement. It is one of 129 CQC-registered home care agencies that have an office within 7 miles of Peterborough; 52 of those are rated Good or Outstanding.

Costs to expect

We estimate visits from Swale House Ness M Care Services Cambridgeshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

Council help is possible below £23,250 in savings: ask Peterborough Council for a free care needs assessment.

Choice nearby

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Deafblind UK, under 0.5 miles away.

2 of the 13 nearest rated agencies have a more recent rating than this one.

It sits in Gunthorpe ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.

Strengths and weak spots in the ratings

Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.

Across Peterborough, 7 of 53 rated agencies are Requires improvement for Safe (13%), while 6 of 53 rated agencies are Requires improvement for Well-led (11%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Track record

Swale House Ness M Care Services Cambridgeshire has been registered with CQC since May 2023, about 3 years.

CQC has published 4 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 2 times, and is now Requires improvement.

The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

Note that a different provider ran the service when it was rated; the current one has not been inspected here so far.

Who it can help

Specialisms as registered with CQC.

CQC ratings, area by area

  • SafeRequires improvement7 of 53 in Peterborough
  • EffectiveGood51 of 52 in Peterborough
  • CaringGood51 of 52 in Peterborough
  • ResponsiveGood49 of 52 in Peterborough
  • Well-ledRequires improvement6 of 53 in Peterborough

Source: CQC, published 1 December 2022. Under each rating: how many agencies in Peterborough share it.

Past CQC ratings

  1. Jun 2016 Good
  2. Feb 2019 Requires improvement
  3. Apr 2020 Good
  4. Dec 2022 Requires improvement
  5. Today Rating 3 years old

Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.

Where it is

Ward
Gunthorpe
Parliamentary constituency
Peterborough
NHS area (integrated care board)
NHS Central East Integrated Care Board
Type of area
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in PE4 (6)

Bigger map · How to get there · Map © OpenStreetMap contributors

Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.

Who runs it

Swale House Ness M Care Services Cambridgeshire is run by Ness M Care Services Ltd (company 07025728), incorporated in 2009, 13 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is residential care for older and disabled people.

Ness M Care Services Ltd runs 4 CQC-registered services across 3 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.

Family reviews

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Where Swale House Ness M Care Services Cambridgeshire stands locally

  • Rated Requires improvement. Across Peterborough, 94% of the 53 rated home care agencies are Good or Outstanding and 2 are Outstanding.
  • Its rating (December 2022) is more recent than 81% of agency ratings in Peterborough.
  • Registered with CQC in 2023: it has been registered longer than 46% of home care agencies in the area.
  • It lists 6 specialisms with CQC; the typical agency in Peterborough lists 6.
  • Areas CQC rated below Good: Safe (13% of home care agencies in Peterborough are also rated below Good here); Well-led (11% of home care agencies in Peterborough are also rated below Good here). Ask the provider what has changed since.

All figures compare it with other home care agencies in Peterborough; CQC register, Oct 2026.

Closest alternatives

Guides for families

Peterborough: home care agencies inspected recently

Frequently asked about Swale House Ness M Care Services Cambridgeshire

How much does care from Swale House Ness M Care Services Cambridgeshire cost?
Swale House Ness M Care Services Cambridgeshire's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Is Swale House Ness M Care Services Cambridgeshire rated well for safety?
The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
What kind of care can Swale House Ness M Care Services Cambridgeshire offer?
Swale House Ness M Care Services Cambridgeshire is registered for community services - nursing, homecare agencies, supported living. Ask which of these it provides at the moment.
Who is the registered provider for Swale House Ness M Care Services Cambridgeshire?
CQC lists Ness M Care Services Ltd as the provider responsible for Swale House Ness M Care Services Cambridgeshire.
Can Swale House Ness M Care Services Cambridgeshire care for someone with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
How recent is Swale House Ness M Care Services Cambridgeshire's CQC rating?
CQC published the current rating on 1 December 2022, 3 years ago. Older ratings are common, so ask about changes since.
Where is Swale House Ness M Care Services Cambridgeshire based?
110 Swale Avenue, Peterborough, PE4 7GT is the agency's office; check it serves your postcode.
Is Swale House Ness M Care Services Cambridgeshire registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-15826194779 and was rated Requires improvement overall in December 2022.

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

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