Home care agency · Bristol
The Chocolate Quarter Home Care Service
Illustrative photo, not of The Chocolate Quarter Home Care Service- Address
- The Chocolate Quarter, Trajectus Way, Keynsham, Bristol, BS31 2GJ
- Run by
- The Council of St Monica Trust (9 services)
- Type of provider
- Charity (registered charity 202151)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2021 (5 years)
- Registered manager
- *
- Last CQC check
- 25 Nov 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Dementia care at home in Bristol · Elderly care at home in Bristol · Physical disability care at home in Bristol · Live-in care in Bristol
Read the full CQC inspection report · CQC location ID 1-11302299985
About this agency
Registered with CQC as a home care agency, The Chocolate Quarter Home Care Service is based in Bristol, run by The Council of St Monica Trust. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (August 2022). It is one of 118 CQC-registered home care agencies that have an office within 7 miles of Kingswood; 66 of those are rated Good or Outstanding.
Specialisms
Taken from its CQC registration.
How long it has been running
The Chocolate Quarter Home Care Service has been registered with CQC since July 2021, about 5 years.
CQC has published 5 overall ratings for it (2015–2022), starting at Good; it has gone up 0 and down 0 times, and is now Inspected but not rated.
It has gone 4 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Reports on record: 2, with the most recent dated 25 November 2022.
What the ratings tell you
The Chocolate Quarter Home Care Service has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 12 of the 19 other agencies in Bath and North East Somerset that CQC has rated.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Bluebird Care (Bristol, Bath & N E Somerset), under 0.5 miles away.
6 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Keynsham North ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Bath and North East Somerset, Swindon and Wiltshire ICB.
The inspection, summarised
- This was a targeted inspection to review concerns we received about manual handling, incidents of safeguarding not being reported or investigated, and action not being taken in response to changes in people's needs.
- People who needed support to mobilise had detailed moving and handling plans in place with guidance for staff to follow.
- The provider employed an occupational therapist (OT) who was available to visit people in their own homes to carry out assessments.
- The service also referred people to the community OT as appropriate.
Inspected 31 October 2022; report published 25 November 2022. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Rating history
- Sep 2015
- Feb 2018
- Jan 2021
- Aug 2022
- Nov 2022
- Today Rating 4 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
Reports on the CQC website
- CQC inspection report 25 November 2022
- CQC inspection report 3 August 2022
Where it is
- Ward
- Keynsham North
- Parliamentary constituency
- North East Somerset and Hanham
- NHS area (integrated care board)
- NHS Bath and North East Somerset, Swindon and Wiltshire Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in BS31 (5)
Bigger map · How to get there · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
What it may cost
We estimate visits from The Chocolate Quarter Home Care Service at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Bath and North East Somerset Council after a needs and financial assessment.
CQC ratings, area by area
- Safe14 of 20 in Bath and North East Somerset
- Effective17 of 20 in Bath and North East Somerset
- Caring19 of 20 in Bath and North East Somerset
- Responsive19 of 20 in Bath and North East Somerset
- Well-led13 of 20 in Bath and North East Somerset
Source: CQC, published 3 August 2022. Under each rating: how many agencies in Bath and North East Somerset share it.
Ownership and company checks
The Council of St Monica Trust runs 9 CQC-registered services across 3 council areas; 9 of the 9 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
2 of its services are in Bath and North East Somerset.
Family reviews
Be the first to review The Chocolate Quarter Home Care Service. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where The Chocolate Quarter Home Care Service stands locally
- Rated Good. Across Bath and North East Somerset, 70% of the 20 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (August 2022) is more recent than 45% of agency ratings in Bath and North East Somerset.
- Registered with CQC in 2021: it has been registered longer than 62% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Bath and North East Somerset lists 5.
Compared with every CQC-registered home care agency in Bath and North East Somerset. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Bristol: home care agencies inspected recently
- Care and Support Service - Monica Wills HouseSep 2026 · 4.9 miles
- Bluebird Care (Bristol, Bath & N E Somerset)May 2025 · 0.6 miles
- The Horizon (New) LtdAug 2025 · 2.5 miles
The Chocolate Quarter Home Care Service: common questions
- What kind of care can The Chocolate Quarter Home Care Service offer?
- The Chocolate Quarter Home Care Service is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs The Chocolate Quarter Home Care Service?
- The Chocolate Quarter Home Care Service is run by The Council of St Monica Trust, the registered provider on the CQC register.
- How much does care from The Chocolate Quarter Home Care Service cost?
- No fee list from The Chocolate Quarter Home Care Service has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Is The Chocolate Quarter Home Care Service rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What is The Chocolate Quarter Home Care Service's address?
- The agency works from The Chocolate Quarter, Trajectus Way, Keynsham, Bristol, BS31 2GJ; ask which postcodes its carers cover.
- Is The Chocolate Quarter Home Care Service registered with CQC?
- Yes. The Chocolate Quarter Home Care Service is registered with the Care Quality Commission as a home care agency (location ID 1-11302299985) and was rated Good overall in August 2022.
- Does The Chocolate Quarter Home Care Service support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When was The Chocolate Quarter Home Care Service last inspected?
- CQC published the current rating on 3 August 2022, 4 years ago. Older ratings are common, so ask about changes since.
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In Bath and North East Somerset
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.