Home care agency · Norwich

Trust Care Agency

Rated Good by CQC Rating published 25 April 2020 Rating 6 years old
Rated 6 years ago. CQC's last published rating for this service is from April 2020. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer bringing tea to an older woman at home Illustrative photo, not of Trust Care Agency
Address
Rouen House, Rouen Road, Norwich, NR1 1RB
Run by
Trust Care Agency Limited
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
March 2015 (11 years)
Registered manager
Wendy Aileena Brown
Company check
Voluntary arrangement, trading since 2014 (12 years), accounts up to date, has insolvency history (Companies House 08962433)
Last CQC check
25 Apr 2020
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Registered to provide: Personal care

More in Norwich: Home care in Norwich (78) · Best rated home care agencies in Norwich · Dementia care at home in Norwich · Elderly care at home in Norwich · Physical disability care at home in Norwich · Live-in care in Norwich

Open CQC's full report · CQC location ID 1-1924575673

The service in brief

Trust Care Agency is a CQC-registered home care agency in Norwich, run by Trust Care Agency Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities and mental health conditions.

At its most recent rating, CQC judged it Good overall (April 2020). Well-led was rated Requires improvement. It is one of 78 CQC-registered home care agencies that have an office within 7 miles of Norwich; 37 of those are rated Good or Outstanding.

Needs it is registered to meet

From the CQC register; ask how each need is met in practice.

The inspection, summarised

  • Senior staff knew what was happening within the organisation at any given time and were quick to address concerns once they were informed of them by front line staff.
  • However, the audit and governance records did not always reflect the issues identified and the action taken.
  • We saw from regular team meetings that staff were kept informed and updated of any changes in practice to address any concerns.
  • Staff told us communication with the office staff was excellent and they felt well informed of what they needed to know to complete their job.

Inspected 6 February 2020; report published 25 April 2020. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Reading Trust Care Agency's CQC ratings

Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.

Across Norfolk, 34 of 120 rated agencies are Requires improvement for Well-led (28%).

If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.

History with CQC

CQC registration dates from March 2015, so the service has been operating for around 11 years under its current registration.

CQC has published 2 overall ratings for it (2017–2020), starting at Good and staying Good every time.

No new overall rating has been published for 6 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

Reports on record: 2, with the most recent dated 25 April 2020.

Ratings for safety, care and leadership

  • SafeGood86 of 120 in Norfolk
  • EffectiveGood106 of 120 in Norfolk
  • CaringGood106 of 120 in Norfolk
  • ResponsiveGood100 of 120 in Norfolk
  • Well-ledRequires improvement34 of 120 in Norfolk

Ratings from CQC's most recent report, published 25 April 2020. Under each rating: how many agencies in Norfolk share it.

How its rating has changed

  1. Jul 2017 Good
  2. Apr 2020 Good
  3. Today Rating 6 years old

Every overall rating on record for this location, earliest first.

CQC documents

The neighbourhood

Ward
Mancroft
Parliamentary constituency
Norwich South
NHS planning area
NHS Norfolk and Suffolk Integrated Care Board
Area classification
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in NR1 (9)

See the wider area · How to get there · © OpenStreetMap contributors

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.

Budgeting for this agency

We estimate visits from Trust Care Agency at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

Council help is possible below £23,250 in savings: ask Norfolk Council for a free care needs assessment.

The registered provider

Trust Care Agency is run by Trust Care Agency Limited (company 08962433), incorporated in 2014.

At Companies House, the company is listed as voluntary arrangement, its accounts are filed on time, it has 2 active directors and it has an insolvency history.

Its registered business activity is nursing care.

How it fits locally

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Availl (Norwich), under 0.5 miles away.

9 of the 15 nearest rated agencies have a more recent rating than this one.

It sits in Mancroft ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.

Family reviews

There are no reviews of Trust Care Agency yet. If you know the service, your experience could help someone else.

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Compared with other agencies locally

  • Rated Good. Across Norfolk, 76% of the 119 rated home care agencies are Good or Outstanding and 8 are Outstanding.
  • Its rating (April 2020) is more recent than 39% of agency ratings in Norfolk.
  • Registered with CQC in 2015: it has been registered longer than 79% of home care agencies in the area.
  • It lists 6 specialisms with CQC; the typical agency in Norfolk lists 6.
  • Areas CQC rated below Good: Well-led (32% of home care agencies in Norfolk are also rated below Good here). Ask the provider what has changed since.

All figures compare it with other home care agencies in Norfolk; CQC register, Oct 2026.

Other agencies close by

Guides for families

Norwich: home care agencies inspected recently

Quick answers about Trust Care Agency

Is Trust Care Agency regulated by the Care Quality Commission?
Trust Care Agency is on the CQC register as a home care agency (ID 1-1924575673) and was rated Good overall in April 2020.
Where is Trust Care Agency based?
The agency works from Rouen House, Rouen Road, Norwich, NR1 1RB; ask which postcodes its carers cover.
When was Trust Care Agency last inspected?
The latest rating is dated 25 April 2020, 6 years ago; ask whether there have been changes since.
Is Trust Care Agency registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Who is the registered provider for Trust Care Agency?
The registered provider is Trust Care Agency Limited, according to CQC.
What type of care does Trust Care Agency provide?
Trust Care Agency is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
How is Trust Care Agency rated for safety and leadership?
CQC rates five key questions. For Trust Care Agency: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
How much does care from Trust Care Agency cost?
Trust Care Agency has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.

Home care in nearby towns

In Norfolk

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Trust Care Agency: rated Good by CQC, on The Care Panel

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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.

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