Home care agency · Walsall
Vitalitycare and Support Services
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Vitalitycare and Support Services- Address
- 51 Anchor Road, Aldridge, Walsall, WS9 8PT
- Run by
- Miss Nadene Maleka Davis
- Type of provider
- Independent (owner-run)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2016 (10 years)
- Registered manager
- Dornette Rosalee Bowland
- Last CQC check
- 27 Aug 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Walsall: Home care in Walsall (153) · Best rated home care agencies in Walsall · Dementia care at home in Walsall · Elderly care at home in Walsall · Physical disability care at home in Walsall · Live-in care in Walsall
Full report at cqc.org.uk · CQC location ID 1-2301673159
About this agency
Registered with CQC as a home care agency, Vitalitycare and Support Services is based in Walsall, run by Miss Nadene Maleka Davis. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (August 2020). Safe, Responsive and Well-led were rated Requires improvement. It is one of 92 CQC-registered home care agencies that have an office within 7 miles of Aldridge; 50 of those are rated Good or Outstanding.
History with CQC
Vitalitycare and Support Services has been registered with CQC since March 2016, about 10 years.
CQC has published 3 overall ratings for it (2017–2020), starting at Requires improvement and staying Requires improvement every time.
It has gone 6 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Reports on record: 3, with the most recent dated 27 August 2020.
The company behind Vitalitycare and Support Services
Vitalitycare and Support Services is the only service its provider, Miss Nadene Maleka Davis, runs, so it is an independent, single-site operator rather than part of a chain.
Key points from CQC's visit
- People told us that they felt safe and were aware of how to raise concerns.
- Staff knew how to identify safeguarding concerns and how to report them.
- Recruitment processes were not always robust in checking employment histories.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Inspected 25 February 2020; report published 27 August 2020; supporting 14 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Safe, effective, caring, responsive, well-led
- Safe7 of 48 in Walsall
- Effective45 of 48 in Walsall
- Caring46 of 48 in Walsall
- Responsive1 of 48 in Walsall
- Well-led14 of 48 in Walsall
From CQC's latest report, published 27 August 2020. Under each rating: how many agencies in Walsall share it.
Rating history
- Oct 2017
- Mar 2019
- Aug 2020
- Today Rating 6 years old
Published CQC ratings in date order.
Inspection reports to read
- CQC inspection report 27 August 2020
- CQC inspection report 6 March 2019
- CQC inspection report 25 October 2017
Location and local area
- Ward
- Aldridge Central & South
- Council
- Walsall Council · paying for care
- Parliamentary constituency
- Aldridge-Brownhills
- NHS integrated care board
- NHS Black Country Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in WS9 (7)
View on OpenStreetMap · Directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Solutions 4 Care Head Office, under 0.5 miles away.
13 of the 17 nearest rated agencies have a more recent rating than this one.
It sits in Aldridge Central & South ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
Budgeting for this agency
We estimate visits from Vitalitycare and Support Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Walsall Council after a needs and financial assessment.
The ratings in context
Area by area, Safe, Responsive and Well-led are rated below Good; 2 other areas are Good.
Across Walsall, 7 of 48 rated agencies are Requires improvement for Safe (15%), while 1 of 48 rated agencies are Requires improvement for Responsive (2%), while 14 of 48 rated agencies are Requires improvement for Well-led (29%).
The Safe, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Who the service is registered for
As listed with the regulator.
Family reviews
There are no reviews of Vitalitycare and Support Services yet. If you know the service, your experience could help someone else.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Requires improvement. Across Walsall, 83% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2020) is more recent than 29% of agency ratings in Walsall.
- Registered with CQC in 2016: it has been registered longer than 82% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Walsall lists 6.
- Areas CQC rated below Good: Safe (15% of home care agencies in Walsall are also rated below Good here); Responsive (2% of home care agencies in Walsall are also rated below Good here); Well-led (27% of home care agencies in Walsall are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Walsall. Source: CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Walsall
- One Touch Quality KareDec 2025 · 2.1 miles
- Goscote CentreJul 2026 · 2.5 miles
- One World CareOct 2026 · 2.6 miles
What families ask about Vitalitycare and Support Services
- What are Vitalitycare and Support Services's fees?
- We don't have published prices from Vitalitycare and Support Services yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Vitalitycare and Support Services rated well for safety?
- CQC rates five key questions. For Vitalitycare and Support Services: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Vitalitycare and Support Services offer?
- Vitalitycare and Support Services is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who is the registered provider for Vitalitycare and Support Services?
- The registered provider is Miss Nadene Maleka Davis, according to CQC.
- Does Vitalitycare and Support Services support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When did CQC last rate Vitalitycare and Support Services?
- The latest rating is dated 27 August 2020, 6 years ago; ask whether there have been changes since.
- Where is Vitalitycare and Support Services based?
- The agency works from 51 Anchor Road, Aldridge, Walsall, WS9 8PT; ask which postcodes its carers cover.
- Is Vitalitycare and Support Services registered with CQC?
- It is. The CQC register records Vitalitycare and Support Services as a home care agency, location ID 1-2301673159 and was rated Requires improvement overall in August 2020.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.