Home care agency · York
Support Solutions
Illustrative photo, not of Support Solutions- Address
- 99 Walmgate, York, YO1 9UA
- Run by
- Realistic Resolutions Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2016 (10 years)
- Registered manager
- Chantelle Tamara Allan
- Company check
- Active, trading since 2014 (11 years), accounts up to date (Companies House 09355829)
- Last CQC check
- 25 Oct 2017
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in York: Home care in York (42) · Best rated home care agencies in York · Dementia care at home in York · Elderly care at home in York · Physical disability care at home in York · Live-in care in York
CQC page for this service · CQC location ID 1-2840388315
The service in brief
Support Solutions is a CQC-registered home care agency in York, run by Realistic Resolutions Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (October 2017). It is one of 42 CQC-registered home care agencies that have an office within 7 miles of York; 29 of those are rated Good or Outstanding.
The company behind Support Solutions
Support Solutions is run by Realistic Resolutions Ltd (company 09355829), incorporated in 2014, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Specialisms
Specialisms as registered with CQC.
History with CQC
Support Solutions has been registered with CQC since August 2016, about 10 years.
One overall rating to date: Good, published October 2017.
The rating is 9 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
The inspection, summarised
- This was the first inspection for this provider at this location.
- The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure that someone would be in the main office.
- Support Solutions provides care and support to people who live in their own homes in York and surrounding areas.
- The service is registered to provide the regulated activity of personal care to people who misuse drugs and alcohol, children 4-18 years, people with dementia and people with an eating disorder.
Inspected 25 September 2017; report published 25 October 2017. Taken from CQC's own findings (Open Government Licence). Read the full report.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 23 of the 33 other agencies in York that CQC has rated.
Ratings over time
- Oct 2017
- Today Rating 9 years old
Every overall rating on record for this location, earliest first.
CQC reports
- CQC inspection report 25 October 2017
Location and local area
- Ward
- Guildhall
- Council
- City of York Council · paying for care
- Parliamentary constituency
- York Central
- NHS area (integrated care board)
- NHS Humber and North Yorkshire Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
Larger map · How to get there · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Budgeting for this agency
We estimate visits from Support Solutions at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask York Council for a free care needs assessment.
CQC ratings, area by area
- Safe30 of 34 in York
- Effective30 of 34 in York
- Caring29 of 34 in York
- Responsive32 of 34 in York
- Well-led24 of 34 in York
As rated by CQC, published 25 October 2017. Under each rating: how many agencies in York share it.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is Age UK York, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (3 of the nearest 25).
16 of the 18 nearest rated agencies have a more recent rating than this one.
It sits in Guildhall ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across York, 91% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (October 2017) is more recent than 6% of agency ratings in York.
- Registered with CQC in 2016: it has been registered longer than 59% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in York lists 6.
Compared with every CQC-registered home care agency in York. Source: CQC register, Oct 2026.
Other agencies close by
Guides for families
Recently rated home care agencies near York
- St Anne's Community Services - York DCAJan 2025 · 1.8 miles
- Heritage Healthcare YorkNov 2024 · 2.1 miles
- The OaksJan 2025 · 2.5 miles
Frequently asked about Support Solutions
- Is Support Solutions registered with CQC?
- Registered, yes: location 1-2840388315 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in October 2017.
- What is Support Solutions's address?
- 99 Walmgate, York, YO1 9UA. That is the office; visits happen in your own home, so confirm your area is covered.
- How recent is Support Solutions's CQC rating?
- The latest rating is dated 25 October 2017, 9 years ago; ask whether there have been changes since.
- Does Support Solutions support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Which provider runs Support Solutions?
- On CQC's register the provider is Realistic Resolutions Ltd.
- What type of care does Support Solutions provide?
- Registration for Support Solutions covers: homecare agencies. Check which of these it offers today.
- How did Support Solutions score on each CQC key question?
- CQC rates five key questions. For Support Solutions: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What are Support Solutions's fees?
- Support Solutions has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
Agencies in neighbouring towns
In York
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.