Home care · Suffolk

24-hour care in Bury St Edmunds

When someone cannot be left alone, 24-hour care at home is usually a live-in carer, or day visits plus waking nights. Where night help is needed often, plan for two carers sharing the day and night. 22 agencies registered with CQC cover Bury St Edmunds. Check with each one that it provides this kind of care.

Agencies from the CQC register, updated 27 October 2026. Prices: Typical prices across England in 2026

In short

  • 22 CQC-registered home care agencies have an office within 7 miles of Bury St Edmunds; 12 are rated Good or Outstanding.
  • A care needs assessment from Suffolk council costs nothing.
  • Ask each agency about 24-hour care; the CQC register has no record of who provides it.
  • Typical prices here: live-in care around £1,540–£1,610 a week. Live-in care is usually the cheapest way to cover day and night.

To cite: "24-hour care in Bury St Edmunds", The Care Panel, Oct 2026, from CQC register analysis.

Live-in care or waking nights?

Live-in care is usually the most affordable way to have someone there day and night: one carer lives in, but needs about two hours off each day and an unbroken night's sleep. Waking nights put a carer in the home who stays awake all night; combined with daytime visits, that covers all 24 hours. If help is needed most nights, one live-in carer is not enough: add waking nights or a second carer.

Typical local prices: live-in care around £1,540–£1,610 a week; a residential care home £1,455 a week.

When 24-hour care is needed

Families usually look for it after a hospital stay, when dementia means someone cannot be left alone or wanders at night, after repeated falls, or at the end of life. A care home is the alternative to compare: for one person it often costs less than staffing every hour at home, but many people want to stay in their own home.

Help paying for 24-hour care

Suffolk council must offer a free care needs assessment; if it finds eligible needs by day and night, care at home can be part of a council care plan, and the value of the home is not counted for care at home. Attendance Allowance pays its higher rate of £114.60 a week to people over State Pension age who need help both day and night, whatever their savings. When the main need is a health need, NHS Continuing Healthcare may pay in full. Getting assessed by Suffolk council.

What the register shows for Bury St Edmunds

Across Suffolk, 7% of agencies have a rating under two years old; covering Bury St Edmunds it is 9%. Across Suffolk we list 227 agencies, and 88% of those rated are Good or Outstanding; covering Bury St Edmunds the figure is 86%. Ranked against the 6 closest towns on our site by the share of every listed agency that is rated Good or Outstanding, Bury St Edmunds comes 4th of 7 (55%), with Stowmarket top at 89%. 3 are rated Outstanding here, out of 19 across Suffolk. The oldest current rating dates from June 2018 (Mencap - West Suffolk Domiciliary Care Agency). 16 of the 22 agencies (73%) list dementia as a specialism, against 73% across Suffolk. Looking at specialisms, 17 of 22 list physical disabilities, 8 of 22 list learning disabilities and 10 of 22 list mental health conditions. The newest registration is Nurse Next Door Bury St Edmunds, registered with CQC in July 2026.

How much 24-hour care costs in Bury St Edmunds

Typical prices across England in 2026
Visiting carearound £32–£34 an hour
Live-in carearound £1,540–£1,610 a week

Council rates in Suffolk County Council: £26.60 an hour for home care (2025/26 average paid to agencies); £1,064 a week for residential care (2025/26 average, over-65s); £1,051 a week for nursing care (2025/26 average, over-65s) (source).

Agencies differ more than regions do on hourly rates, so request a complete tariff from each one, covering weekends and bank holidays too. According to the Homecare Association, councils across England should pay no less than £34.42 an hour for home care in 2026/27 if it is to be sustainable. Source: Lottie Care Index, Q3 2026. Work out a weekly cost · What would we pay?

Home care agencies that cover Bury St Edmunds

Ranked on CQC rating, its date and then distance. Ask each one about 24-hour care.

  1. Yourlife (Bury)

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    GoodRated Nov 2025Inspected recently
    More details (Yourlife (Bury))
  2. PentaCare (West Suffolk)

    0.6 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    GoodRated May 2026Inspected recently
    More details (PentaCare (West Suffolk))
  3. Home Instead Bury St Edmunds

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £33–£40/hr

    GoodRated Feb 2023
    More details (Home Instead Bury St Edmunds)
  4. Lifetree Homecare Ltd

    4.0 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    GoodRated Feb 2023
    More details (Lifetree Homecare Ltd)
  5. Helping Hands Bury St Edmunds

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £29–£35/hr

    GoodRated Sep 2021
    More details (Helping Hands Bury St Edmunds)
  6. Multi-Care Community Services Suffolk Ltd

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    GoodRated May 2022Previous provider's rating
    More details (Multi-Care Community Services Suffolk Ltd)
  7. Mencap - West Suffolk Domiciliary Care Agency

    0.5 miles · Older people, Learning disabilities, Adults under 65

    Est. £30–£37/hr

    GoodRated Jun 2018
    More details (Mencap - West Suffolk Domiciliary Care Agency)
  8. Bury Home Care

    0.7 miles · Dementia, Older people, Physical disabilities

    Est. £32–£39/hr

    OutstandingRated Jul 2019
    More details (Bury Home Care)
  9. Hilltop House (Domiciliary Care)

    1.4 miles · Physical disabilities, Adults under 65

    Est. £32–£39/hr

    OutstandingRated Apr 2020
    More details (Hilltop House (Domiciliary Care))
  10. Oxlip House

    1.8 miles · Older people

    Est. £30–£37/hr

    GoodRated Aug 2019
    More details (Oxlip House)
  11. Trinity Homecare (East of England)

    2.0 miles · Dementia, Older people, Physical disabilities

    Est. £32–£39/hr

    OutstandingRated Dec 2018
    More details (Trinity Homecare (East of England))
  12. Blackbourne View

    6.3 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    GoodRated Jul 2018
    More details (Blackbourne View)
  13. Availl (Bury St Edmunds)

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £30–£37/hr

    Requires improvementRated May 2023
    More details (Availl (Bury St Edmunds))
  14. FitzRoy Supported Living Suffolk

    0.6 miles · Older people, Learning disabilities, Adults under 65

    Est. £30–£37/hr

    Requires improvementRated Mar 2023
    More details (FitzRoy Supported Living Suffolk)
  15. Maplewood Independent Living Limited

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (Maplewood Independent Living Limited)
  16. Assured Optimal Care - Main Office

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (Assured Optimal Care - Main Office)
  17. SylvianCare Bury St Edmunds

    under 0.5 miles · Dementia, Older people, Physical disabilities

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (SylvianCare Bury St Edmunds)
  18. Nurse Next Door Bury St Edmunds

    0.6 miles · Older people, Adults under 65

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (Nurse Next Door Bury St Edmunds)
  19. Hartewell Homecare

    0.6 miles · Dementia, Older people, Physical disabilities

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (Hartewell Homecare)
  20. Bury St Edmunds

    0.9 miles · Dementia, Older people, Physical disabilities

    Est. £29–£36/hr

    Not yet ratedNot yet rated
    More details (Bury St Edmunds)

See all 22 agencies covering Bury St Edmunds →

Questions about 24-hour care in Bury St Edmunds

Who provides 24-hour care in Bury St Edmunds?

Ask each agency: CQC keeps no record of who provides 24-hour care. Of the 22 registered agencies that have an office within 7 miles of Bury St Edmunds, 12 are rated Good or Outstanding.

How much does 24-hour care cost in Bury St Edmunds?

Typical prices across England in 2026: live-in care typically costs around £1,540–£1,610 a week. Covering every hour with separate day and night carers costs much more, because each hour is paid.

Is 24-hour care the same as live-in care?

Not quite. A live-in carer is there day and night but needs a daily break and a full night's sleep. If help is needed through the night most nights, true 24-hour care means adding waking nights or a second carer.

Can the council pay for 24-hour care at home?

It can, if Suffolk council's care needs assessment finds eligible needs by day and night and care at home is a suitable way to meet them. A financial assessment follows; for care at home the home is not counted. NHS Continuing Healthcare pays in full when the main need is a health need.

How good are home care agencies around Bury St Edmunds?

86% Good or Outstanding (12 of 14 rated). 2 were inspected or rated within two years, and 16 are registered for dementia.

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