Care home · New Milton
Moorland House
Illustrative photo, not of Moorland House- Address
- 20 Barton Court Avenue, Barton-on-Sea, New Milton, BH25 7HF
- Run by
- Moorland House Limited
- Type of provider
- Independent (private company)
- Service
- Residential care home
- Beds
- 28 (registered with CQC)
- Nursing care
- No, residential care only (CQC registration)
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Lisa Louise Wallace
- Company check
- Active, trading since 2007 (18 years), accounts up to date (Companies House 06417452)
- Last CQC check
- 6 Dec 2024
- Typical fees Estimated
- £1,460–£1,780 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
More in Barton on Sea: Care homes in Barton on Sea (15) · Best rated care homes in Barton on Sea · Care homes for dementia care in Barton on Sea · Care homes for elderly care in Barton on Sea · Care homes for mental health care in Barton on Sea
CQC page for this service · CQC location ID 1-119089435
Moorland House at a glance
Moorland House in New Milton is registered with the Care Quality Commission as a residential care home, run by Moorland House Limited. The service is registered to support older people and lists dementia and mental health conditions among its specialisms.
CQC rated it Good overall (December 2024). It is one of 15 CQC-registered care homes in and around Barton on Sea; 14 of those are rated Good or Outstanding.
Percentage scores by area
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Moorland House scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 10 April 2024, published 6 December 2024, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Jan 2016
- Feb 2017
- Sep 2017
- Nov 2018
- Jan 2023
- Dec 2024
- Today Rating 1 year old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 13 January 2023
- CQC inspection report 22 November 2018
- CQC inspection report 19 September 2017
- CQC inspection report 15 February 2017
- CQC inspection report 14 January 2016
- Inspection report 26 September 2014
The kitchen's hygiene score
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 11 November 2025 by New Forest. Meals matter in a care home: ask to see a menu and whether residents can choose.
From the Food Standards Agency (listed as "MOORLAND HOUSE CARE HOME"). Open Government Licence.
Location and local area
- Ward
- Barton & Becton
- Council
- Hampshire County Council · paying for care
- Parliamentary constituency
- New Forest West
- NHS integrated care board
- NHS Hampshire and Isle of Wight Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Care homes in BH25 (27)
See the wider area · Route planner · OpenStreetMap (ODbL)
Around the building
- Bus stop 30 m (1 min walk) · 12 stops within 600 m
- Railway station New Milton, 1.5 km (19 min walk)
- GP surgery Barton Surgery, 370 m (5 min walk)
- Pharmacy Day Lewis Pharmacy, 550 m (7 min walk)
- Shop Lidl, 470 m (6 min walk)
- Park 540 m (7 min walk)
- Café Beachcomber Cafe, 750 m (9 min walk)
- Place of worship St Mary Magdalene, 680 m (9 min walk)
- Library New Milton Library, 1.1 km (14 min walk)
From OpenStreetMap data (© OpenStreetMap contributors, ODbL), measured in a straight line, so allow extra for the actual route on foot.
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).
Costs to expect
We estimate Moorland House at £1,460–£1,780 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £76k–£93k.
Ask whether the fee changes if needs increase, and what is extra: hairdressing, chiropody, outings and newspapers are often charged separately.
With savings below £23,250, Hampshire Council may contribute once it has carried out a free needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other care homes are all within 3 miles, 22 of them rated Good or Outstanding, and the closest is Kingfishers, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: mental health conditions (7 of the nearest 25).
4 of the 22 nearest rated care homes have a more recent rating than this one.
It sits in Barton & Becton ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Within about a 10-minute walk there is a GP surgery (5 min), a pharmacy (7 min), a shop (6 min), a park (7 min), a café (9 min) and a bus stop (1 min), which matters for residents who can go out and for visiting family.
Track record
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 6 overall ratings for it (2016–2024), starting at Requires improvement; it has gone up 3 and down 2 times, and is now Good.
Reports on record: 6, with the most recent dated 13 January 2023.
From the latest CQC inspection
- The provider had made significant improvements since our last assessment and there were no longer any breaches of legal requirements.
- The overall rating had also improved from Requires improvement to Good.
- People had personalised care plans which were reviewed regularly and detailed the support people needed to stay safe.
- Comments included, "Staff are very friendly” and, “It’s very nice here.
Inspected 17 November 2022; report published 13 January 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The ratings in context
Moorland House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 323 of the 434 other care homes in Hampshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
CQC ratings, area by area
- Safe75% score360 of 435 in Hampshire
- Effective75% score388 of 435 in Hampshire
- Caring75% score401 of 435 in Hampshire
- Responsive75% score383 of 435 in Hampshire
- Well-led75% score324 of 435 in Hampshire
Source: CQC, published 6 December 2024. Under each rating: how many care homes in Hampshire share it.
Who it can help
From the CQC register; ask how each need is met in practice.
The company behind Moorland House
Moorland House is run by Moorland House Limited (company 06417452), incorporated in 2007, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Family reviews
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Compared with other care homes locally
- Rated Good. Across Hampshire, 85% of the 434 rated care homes are Good or Outstanding and 26 are Outstanding.
- Its rating (December 2024) is more recent than 71% of care home ratings in Hampshire.
- With 28 beds it is larger than 51% of care homes in Hampshire, where the typical home has 25.
- Registered with CQC in 2011: it has been registered longer than 73% of care homes in the area.
- It lists 3 specialisms with CQC; the typical care home in Hampshire lists 3.
Based on the CQC register for Hampshire as at Oct 2026.
Also nearby
Guides for families
Recently rated care homes near Barton on Sea
- White Rock Nursing Home LimitedSep 2025
- Windy Ridge Care HomeDec 2025
- GreenwaysApr 2025
Questions about Moorland House
- How much does care from Moorland House cost?
- We don't have published prices from Moorland House yet. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Request a written quote and check what is charged on top.
- How did Moorland House score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How big is Moorland House?
- CQC capacity for Moorland House: 28 beds. Ask about current availability and room facilities.
- Who runs Moorland House?
- On CQC's register the provider is Moorland House Limited.
- Does Moorland House support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Moorland House last inspected?
- The rating now shown was published on 6 December 2024, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Where is Moorland House?
- It is at 20 Barton Court Avenue, Barton-on-Sea, New Milton, BH25 7HF.
- Is Moorland House registered with CQC?
- Yes. Moorland House is registered with the Care Quality Commission as a care home (location ID 1-119089435) and was rated Good overall in December 2024.
- What kind of care can Moorland House offer?
- Moorland House is registered with CQC for: residential homes. Ask the provider which needs it can meet now and as needs change.
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.