Care home · Kings Lynn
Wyndham House Care
Illustrative photo, not of Wyndham House Care- Address
- Wyndham House, Manor Road, North Wootton, Kings Lynn, PE30 3PZ
- Run by
- Wyndham House Care Limited
- Service
- Residential care home
- Beds
- 44 (registered with CQC)
- Registered with CQC
- April 2013 (13 years)
- Registered manager
- Michelle Margaret Freebairn
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07344470)
- Last CQC check
- 15 May 2026
- Typical fees Estimated
- £1,350–£1,650 a week for residential care (dementia). Estimate only, from published local rates. How we estimate
CQC regulated activities: Accommodation for persons who require nursing or personal care
Full report at cqc.org.uk · CQC location ID 1-683195614
An overview of Wyndham House Care
Wyndham House Care is a CQC-registered residential care home in Kings Lynn, run by Wyndham House Care Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Inadequate overall (May 2026). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 13 CQC-registered care homes in and around King's Lynn; 4 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe38% score9 of 295 in Norfolk
- Effective46% score51 of 295 in Norfolk
- Caring45% score22 of 295 in Norfolk
- Responsive50% score31 of 295 in Norfolk
- Well-led36% score16 of 295 in Norfolk
Source: CQC, published 15 May 2026. Under each rating: how many care homes in Norfolk share it.
From the latest CQC inspection
- Dates of assessment: 07 January to 20 February 2026.
- It is registered to provide accommodation for people who require nursing or personal care for up to 44 people.
- The service provides regulated activity to older people and people living with dementia.
- The feedback from the people who used the service was not always positive.
Inspected 27 April 2021; report published 7 May 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who it can help
As listed with the regulator.
What the ratings tell you
Looking at the five areas: Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Norfolk, 9 of 295 rated care homes are Inadequate for Safe (3%), while 51 of 295 rated care homes are Requires improvement for Effective (17%), while 22 of 295 rated care homes are Requires improvement for Caring (7%), while 31 of 295 rated care homes are Requires improvement for Responsive (11%), while 16 of 295 rated care homes are Inadequate for Well-led (5%).
Under CQC's newer scoring, its strongest area is Responsive at 50% and its lowest is Well-led at 36%, averaging 43% overall.
If you are considering it, read the Safe, Effective, Caring, Responsive and Well-led section of the report first and ask what has changed since the inspection.
How the scores break down
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Wyndham House Care scores 43%.
Safe 38%
- Learning culture1 · Significant shortfalls
- Safe systems, pathways and transitions1 · Significant shortfalls
- Safeguarding2 · Some shortfalls
- Involving people to manage risks2 · Some shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control2 · Some shortfalls
- Medicines optimisation1 · Significant shortfalls
Effective 46%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment2 · Some shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes1 · Significant shortfalls
- Consent to care and treatment2 · Some shortfalls
Caring 45%
- Kindness, compassion and dignity2 · Some shortfalls
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs1 · Significant shortfalls
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 50%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information2 · Some shortfalls
- Listening to and involving people2 · Some shortfalls
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future2 · Some shortfalls
Well-led 36%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up1 · Significant shortfalls
- Workforce equality, diversity and inclusion1 · Significant shortfalls
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities1 · Significant shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 30 December 2025, published 15 May 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Earlier inspections
- Apr 2015
- Dec 2016
- Jan 2018
- Jul 2019
- May 2021
- May 2026
- Today Rated in the last 12 months
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 7 May 2021
- CQC inspection report 17 July 2019
- CQC inspection report 24 January 2018
- CQC inspection report 10 December 2016
- CQC inspection report 13 April 2015
- Inspection report 29 August 2014
Council food inspection
The kitchen has a food hygiene rating of 5 (very good), from an inspection on 16 January 2026 by King's Lynn and West Norfolk. Ask how special diets are handled and whether residents can eat when they like.
From the Food Standards Agency (listed as "Wyndham House Care Home"). Open Government Licence.
Map and area details
- Ward
- The Woottons
- Council
- Norfolk County Council · paying for care
- Parliamentary constituency
- North West Norfolk
- NHS area (integrated care board)
- NHS Norfolk and Suffolk Integrated Care Board
- ONS area type
- Urban · further from a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Care homes in PE30 (12)
Larger map · Get directions · Base map © OpenStreetMap
Nearby
- Bus stop 130 m (2 min walk) · 6 stops within 600 m
- GP surgery The Woottons Surgery, 330 m (4 min walk)
- Shop Tesco Express, 840 m (10 min walk)
- Park 310 m (4 min walk)
- Place of worship All Saints, 220 m (3 min walk)
Nearest of each type, measured in a straight line using OpenStreetMap (© OpenStreetMap contributors, ODbL). If a resident uses a wheelchair or frame, check the route itself.
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence.
Ownership and company checks
Wyndham House Care is run by Wyndham House Care Limited (company 07344470), incorporated in 2010, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
How long it has been running
Registered in April 2013, it has 13 years on the CQC register.
CQC has published 6 overall ratings for it (2015–2026), starting at Requires improvement; it has gone up 1 and down 1 time, and is now Inadequate.
Reports on record: 6, with the most recent dated 7 May 2021.
What it may cost
We estimate Wyndham House Care at £1,350–£1,650 a week for residential care (dementia), based on published prices in the region. Over a year that is roughly £70k–£86k.
Ask how often fees rise and whether they go up if care needs increase.
With savings below £23,250, Norfolk Council may contribute once it has carried out a free needs assessment.
The local picture
There are 10 other care homes within 3 miles, 4 of them rated Good or Outstanding; the nearest is Woodlands, 1.3 miles away.
It is registered for needs that fewer services nearby cover: physical disabilities (5 of the nearest 17); sight or hearing loss (2 of the nearest 17).
3 of the 17 nearest rated care homes have a more recent rating than this one.
It sits in The Woottons ward, classed by ONS as urban (further from a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Within about a 10-minute walk there is a GP surgery (4 min), a park (4 min) and a bus stop (2 min), which matters for residents who can go out and for visiting family.
Family reviews
No reviews yet. If you or a relative have used this care home, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Wyndham House Care questions answered
- What services is Wyndham House Care registered for?
- Its CQC registration covers residential homes. Ask Wyndham House Care how it would adapt if needs increase.
- Is Wyndham House Care registered with CQC?
- Yes. Wyndham House Care is registered with the Care Quality Commission as a care home (location ID 1-683195614) and was rated Inadequate overall in May 2026.
- Where is Wyndham House Care?
- It is at Wyndham House, Manor Road, North Wootton, Kings Lynn, PE30 3PZ.
- How recent is Wyndham House Care's CQC rating?
- The latest rating is dated 15 May 2026; ask whether there have been changes since.
- Does Wyndham House Care support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Who is the registered provider for Wyndham House Care?
- Wyndham House Care Limited is the registered provider for Wyndham House Care.
- How many beds does Wyndham House Care have?
- Wyndham House Care has 44 registered places. Ask how many are free now and which rooms have en-suites.
- How did Wyndham House Care score on each CQC key question?
- By key question, CQC gave: Safe: Inadequate; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Inadequate. Start with Safe and Well-led when reading the report.
- How much does Wyndham House Care charge?
- Wyndham House Care hasn't shared a price list with us. Residential care home typically costs £1,250 a week (average 2026 self-funder fees in East of England). A written quote should spell out weekend, bank holiday and short-notice rates.
More care homes nearby
In Norfolk
Free download
A 40-point checklist for comparing care homes
Take it on every visit and compare up to three homes side by side: CQC checks, staffing, daily life, the room, fees and the contract.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.