Home care agency · Hemel Hempstead
At Home Care
Illustrative photo, not of At Home Care- Address
- Enterprise House, Maxted Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7BT
- Run by
- Eamal Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2017 (8 years)
- Registered manager
- Robyn Mae Sparks
- Company check
- Active, trading since 2016 (10 years), accounts up to date (Companies House 10306317)
- Last CQC check
- 7 Aug 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Hemel Hempstead: Home care in Hemel Hempstead (83) · Best rated home care agencies in Hemel Hempstead · Dementia care at home in Hemel Hempstead · Elderly care at home in Hemel Hempstead · Physical disability care at home in Hemel Hempstead · Live-in care in Hemel Hempstead
Full report at cqc.org.uk · CQC location ID 1-4450145717
About this agency
At Home Care is a CQC-registered home care agency that also provides supported living in Hemel Hempstead, run by Eamal Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities and mental health conditions.
At its most recent rating, CQC judged it Requires improvement overall (August 2021). Safe and Well-led were rated Requires improvement. It is one of 83 CQC-registered home care agencies that have an office within 7 miles of Hemel Hempstead; 39 of those are rated Good or Outstanding.
How CQC rated each area
- Safe23 of 196 in Hertfordshire
- Effective173 of 196 in Hertfordshire
- Caring172 of 196 in Hertfordshire
- Responsive172 of 196 in Hertfordshire
- Well-led40 of 196 in Hertfordshire
As rated by CQC, published 7 August 2021. Under each rating: how many agencies in Hertfordshire share it.
Key points from CQC's visit
- People told us that staff were kind and caring and they felt safe when receiving their care.
- However, some people told us that they felt less confident when new staff were sent to support them.
- We found that there were mixed experiences from people who used the service with regard to staff using the correct PPE equipment.
- Where people received support with medicines, this was not always managed safely.
Inspected 31 March 2021; report published 7 August 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The company behind At Home Care
At Home Care is run by Eamal Ltd (company 10306317), incorporated in 2016, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Rating history
- Jan 2019
- Aug 2021
- Today Rating 5 years old
CQC rating timeline for this address. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 7 August 2021
- CQC inspection report 10 January 2019
Location and local area
- Ward
- Adeyfield East
- Parliamentary constituency
- Hemel Hempstead
- NHS area (integrated care board)
- NHS Central East Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in HP2 (25)
Larger map · How to get there · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Track record
Registered in October 2017, it has 8 years on the CQC register.
CQC has published 2 overall ratings for it (2019–2021), starting at Good and falling to Requires improvement.
It has gone 5 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
CQC lists 2 reports for this location, the latest dated 7 August 2021.
The ratings in context
Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.
Across Hertfordshire, 23 of 196 rated agencies are Requires improvement for Safe (12%), while 40 of 196 rated agencies are Requires improvement for Well-led (20%).
The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Costs to expect
We estimate visits from At Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Hertfordshire Council may contribute once it has carried out a free needs assessment.
Who the service is registered for
Registration details from CQC.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Empathy Care24 - Hertfordshire, under 0.5 miles away.
10 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Adeyfield East ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Family reviews
No family has reviewed At Home Care on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Where At Home Care stands locally
- Rated Requires improvement. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (August 2021) is more recent than 47% of agency ratings in Hertfordshire.
- Registered with CQC in 2017: it has been registered longer than 71% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Hertfordshire lists 5.
- Areas CQC rated below Good: Safe (13% of home care agencies in Hertfordshire are also rated below Good here); Well-led (22% of home care agencies in Hertfordshire are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Hertfordshire (Oct 2026).
Nearest home care agencies
Guides for families
Recently rated home care agencies near Hemel Hempstead
- Abbots Care Limited (Hertfordshire)Oct 2025 · 6.1 miles
- Iris Care Services LimitedAug 2026 · 1.5 miles
- LJ Sure MerciesNov 2024 · 1.7 miles
At Home Care questions answered
- What services is At Home Care registered for?
- At Home Care is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- Who runs At Home Care?
- Eamal Ltd is the registered provider for At Home Care.
- What are At Home Care's fees?
- At Home Care's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is At Home Care rated well for safety?
- CQC rates five key questions. For At Home Care: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- Where is At Home Care based?
- Enterprise House, Maxted Road, Hemel Hempstead Industrial Estate, Hemel Hempstead, HP2 7BT is the agency's office; check it serves your postcode.
- Is At Home Care registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-4450145717 and was rated Requires improvement overall in August 2021.
- Can At Home Care care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate At Home Care?
- CQC published the current rating on 7 August 2021, 5 years ago. Older ratings are common, so ask about changes since.
Look further afield
In Hertfordshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.