Home care agency · Stockton On Tees
Home Instead Cleveland
Top rated 2026 · one of the services in Stockton-on-Tees rated Outstanding by CQC
Illustrative photo, not of Home Instead Cleveland- Address
- Suite 5a, Surtees Business Centre, Bowesfield Lane, Preston Farm, Stockton On Tees, TS18 3HP
- Run by
- Cleveland Care at Home Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2015 (11 years)
- Part of
- Home Instead
- Registered manager
- Brenda Plowman Michelle Louise Fairless
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09012513)
- Last CQC check
- 8 Jan 2019
- Typical fees Estimated
- £34–£42 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered activities: Personal care
More in Thornaby-on-Tees: Home care in Thornaby-on-Tees (80) · Best rated home care agencies in Thornaby-on-Tees · Dementia care at home in Thornaby-on-Tees · Elderly care at home in Thornaby-on-Tees · Physical disability care at home in Thornaby-on-Tees · Live-in care in Thornaby-on-Tees
Open CQC's full report · CQC location ID 1-1949547929
Home Instead Cleveland at a glance
Home Instead Cleveland is a CQC-registered home care agency in Stockton On Tees, run by Cleveland Care at Home Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and mental health conditions.
At its most recent rating, CQC judged it Outstanding overall (January 2019). It is one of 80 CQC-registered home care agencies that have an office within 7 miles of Thornaby-on-Tees; 53 of those are rated Good or Outstanding.
Safe, effective, caring, responsive, well-led
- Safe30 of 31 in Stockton-on-Tees
- Effective30 of 31 in Stockton-on-Tees
- Caring2 of 31 in Stockton-on-Tees
- Responsive28 of 31 in Stockton-on-Tees
- Well-led2 of 31 in Stockton-on-Tees
Ratings from CQC's most recent report, published 8 January 2019. Under each rating: how many agencies in Stockton-on-Tees share it; for example, 2 of 31 agencies in Stockton-on-Tees rated Outstanding for Caring.
The company behind Home Instead Cleveland
Home Instead Cleveland is run by Cleveland Care At Home Limited (company 09012513), incorporated in 2014.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
Ratings over time
- Jun 2016
- Jan 2019
- Today Rating 7 years old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 8 January 2019
- CQC inspection report 10 June 2016
The neighbourhood
- Ward
- Eaglescliffe East
- Parliamentary constituency
- Stockton North
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in TS18 (19)
See the wider area · Plan a journey · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
From the latest CQC inspection
- People said they felt safe and that staff respected their dignity and independence, and relatives described consistent care from regular staff.
- Each person had a small, matched team of carers; there were enough staff to complete calls on time and records showed no missed calls.
- Inspectors found medicines were managed safely with accurate records, and staff medicines competency was assessed regularly.
- Managers were visible and audited quality regularly, though inspectors noted there was no overview system to spot patterns in accidents and incidents.
Inspected 24 September 2018; report published 8 January 2019; supporting 28 people at the time; registered manager: Michelle Louise Fairless, Brenda Plowman. Plain-English points drawn from CQC's report (Open Government Licence). Read the full report.
Who it can help
Registration details from CQC.
The ratings in context
Looking at the five areas: Caring and Well-led are rated Outstanding; 3 other areas are Good.
Across Stockton-on-Tees, 2 of 31 rated agencies are Outstanding for Caring (6%), while 2 of 31 rated agencies are Outstanding for Well-led (6%).
Outstanding ratings for a single area are uncommon; the Caring and Well-led section of the report gives examples of what inspectors saw.
Track record
Home Instead Cleveland has been registered with CQC since February 2015, about 11 years.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and improving to Outstanding.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
The CQC website holds 2 reports for it, the latest from 8 January 2019.
Costs to expect
We estimate visits from Home Instead Cleveland at £34–£42 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £400 a week.
A live-in carer typically costs £1,560–£1,910 a week locally.
People with savings under £23,250 may get help from Stockton-on-Tees Council after a needs and financial assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Classic ResourcesUK Ltd, under 0.5 miles away.
18 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Eaglescliffe East ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Home Instead Cleveland in local context
- Rated Outstanding. Across Stockton-on-Tees, 97% of the 31 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2019) is more recent than 6% of agency ratings in Stockton-on-Tees.
- Registered with CQC in 2015: it has been registered longer than 82% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Stockton-on-Tees lists 6.
Comparison set: every registered home care agency in Stockton-on-Tees, CQC data for Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Thornaby-on-Tees, rated recently
- Creative Support - Teesside ServicesJul 2026 · 1.3 miles
- The Robert Atkinson CentreOct 2024 · under 0.5 miles
- CEL Homecare TeessideJun 2026 · 1.7 miles
Questions about Home Instead Cleveland
- How did Home Instead Cleveland score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Outstanding. Start with Safe and Well-led when reading the report.
- What are Home Instead Cleveland's fees?
- No fee list from Home Instead Cleveland has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Who runs Home Instead Cleveland?
- On CQC's register the provider is Cleveland Care at Home Limited.
- What services is Home Instead Cleveland registered for?
- Registration for Home Instead Cleveland covers: homecare agencies. Check which of these it offers today.
- When did CQC last rate Home Instead Cleveland?
- Its current CQC rating dates from 8 January 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Home Instead Cleveland care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Home Instead Cleveland a registered provider?
- It is. The CQC register records Home Instead Cleveland as a home care agency, location ID 1-1949547929 and was rated Outstanding overall in January 2019.
- Where is Home Instead Cleveland based?
- The agency works from Suite 5a, Surtees Business Centre, Bowesfield Lane, Preston Farm, Stockton On Tees, TS18 3HP; ask which postcodes its carers cover.
Look further afield
In Stockton-on-Tees
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.