Home care agency · Cowden
Sunnybanks Home Care Service
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Sunnybanks Home Care Service- Address
- Little Basing, Furnace Lane, Cowden, TN8 7JU
- Run by
- Angela Czarnecka-Poulter
- Type of provider
- Independent (owner-run)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- *
- Last CQC check
- 5 Jul 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Licensed by CQC for: Personal care
More in East Grinstead: Home care in East Grinstead (38) · Best rated home care agencies in East Grinstead · Elderly care at home in East Grinstead · Physical disability care at home in East Grinstead · Learning disability care at home in East Grinstead · Live-in care in East Grinstead
CQC page for this service · CQC location ID 1-118024554
The service in brief
Registered with CQC as a home care agency, Sunnybanks Home Care Service is based in Cowden, run by Angela Czarnecka-Poulter. It supports older people and children, with registered specialisms in physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (July 2019). Safe, Effective and Well-led were rated Requires improvement. It is one of 38 CQC-registered home care agencies that have an office within 7 miles of East Grinstead; 19 of those are rated Good or Outstanding.
Track record
Registered in December 2010, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and falling to Requires improvement.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
4 reports have been published for this location, most recently on 5 July 2019.
CQC ratings, area by area
- Safe37 of 226 in Kent
- Effective19 of 226 in Kent
- Caring203 of 226 in Kent
- Responsive198 of 225 in Kent
- Well-led46 of 226 in Kent
Source: CQC, published 5 July 2019. Under each rating: how many agencies in Kent share it.
The inspection, summarised
- The personal care is provided by support staff completing care calls to people in their own homes.
- They lived in a property that was owned by the registered provider.
- The registered provider completed most of the care calls.
- The service had not been fully developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance.
Inspected 6 June 2019; report published 5 July 2019. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Choice nearby
There are 6 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Brooklands Homecare Ltd - Edenbridge, 2.3 miles away.
It is registered for needs that fewer services nearby cover: learning disabilities (4 of the nearest 15); children (0 of the nearest 15).
12 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Cowden and Hever ward, classed by ONS as smaller rural (further from a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Ownership and company checks
Sunnybanks Home Care Service is the only service its provider, Angela Czarnecka-Poulter, runs, so it is an independent, single-site operator rather than part of a chain.
Costs to expect
We estimate visits from Sunnybanks Home Care Service at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, Kent Council may contribute once it has carried out a free needs assessment.
Past CQC ratings
- Dec 2016
- Jul 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 5 July 2019
- CQC inspection report 15 December 2016
- Inspection report 17 January 2014
- Inspection report 18 April 2013
Map and area details
- Ward
- Cowden and Hever
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Tonbridge
- NHS integrated care board
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Smaller rural; further from a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
Larger map · Plan a journey · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Who it can help
As listed with the regulator.
What the ratings tell you
Area by area, Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Kent, 37 of 226 rated agencies are Requires improvement for Safe (16%), while 19 of 226 rated agencies are Requires improvement for Effective (8%), while 46 of 226 rated agencies are Requires improvement for Well-led (20%).
If you are considering it, read the Safe, Effective and Well-led section of the report first and ask what has changed since the inspection.
Family reviews
No family has reviewed Sunnybanks Home Care Service on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Sunnybanks Home Care Service stands locally
- Rated Requires improvement. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (July 2019) is more recent than 18% of agency ratings in Kent.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Kent lists 6.
- Areas CQC rated below Good: Safe (18% of home care agencies in Kent are also rated below Good here); Effective (9% of home care agencies in Kent are also rated below Good here); Well-led (23% of home care agencies in Kent are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Kent. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
- Can you avoid care home fees? What is legal and what is deprivation of assets
- Moving a parent into a care home: a guide to the first month
- Home nurse or private nurse at home: NHS district nurses, nursing agencies and costs
- How much does home care cost per hour in 2026?
- Jargon buster: care terms in plain English
Other home care agencies near East Grinstead with recent ratings
- Premier Care ServicesAug 2026 · 2.3 miles
- Great Grace Services LtdDec 2025 · 5.9 miles
- AAT Quality Care Agency LtdJun 2025 · 5.9 miles
Quick answers about Sunnybanks Home Care Service
- How much does care from Sunnybanks Home Care Service cost?
- Sunnybanks Home Care Service hasn't shared a price list with us. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did Sunnybanks Home Care Service score on each CQC key question?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- What type of care does Sunnybanks Home Care Service provide?
- Sunnybanks Home Care Service is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Sunnybanks Home Care Service?
- CQC lists Angela Czarnecka-Poulter as the provider responsible for Sunnybanks Home Care Service.
- Can Sunnybanks Home Care Service care for someone with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- When did CQC last rate Sunnybanks Home Care Service?
- CQC published the current rating on 5 July 2019, 7 years ago. Older ratings are common, so ask about changes since.
- Where is Sunnybanks Home Care Service?
- The agency's base is Little Basing, Furnace Lane, Cowden, TN8 7JU. Confirm that its carers travel to your area.
- Is Sunnybanks Home Care Service regulated by the Care Quality Commission?
- Sunnybanks Home Care Service is on the CQC register as a home care agency (ID 1-118024554) and was rated Requires improvement overall in July 2019.
Agencies in neighbouring towns
In Kent
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.