Home care agency · Durham

YS Services Limited trading as Embracing Care

Rated Good by CQC Rating published 16 March 2019 Rating 7 years old

Typical fee here £30–£37 an hour Estimate

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Rated 7 years ago. CQC's last published rating for this service is from March 2019. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer bringing tea to an older woman at home Illustrative photo, not of YS Services Limited trading as Embracing Care
Address
St Georges Centre, 49-51 Front Street, Sacriston, Durham, DH7 6JS
Run by
Y. S. Services Limited
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
December 2010 (15 years)
Registered manager
Janet Hutchinson
Company check
Active, trading since 2002 (24 years), accounts up to date (Companies House 04390087)
Last CQC check
16 Mar 2019
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate

CQC regulated activities: Personal care

More in Durham: Home care in Durham (33) · Best rated home care agencies in Durham · Dementia care at home in Durham · Elderly care at home in Durham · Physical disability care at home in Durham · Live-in care in Durham

See this service on the CQC website · CQC location ID 1-135460014

Introducing YS Services Limited trading as Embracing Care

Registered with CQC as a home care agency that also provides supported living, YS Services Limited trading as Embracing Care is based in Durham, run by Y. S. Services Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems.

Its latest CQC rating is Good overall (March 2019). It is one of 31 CQC-registered home care agencies that have an office within 7 miles of Sacriston; 27 of those are rated Good or Outstanding.

Earlier inspections

  1. Aug 2016 Good
  2. Mar 2019 Good
  3. Today Rating 7 years old

Published CQC ratings in date order.

CQC documents

Where it is

Ward
Sacriston & Witton Gilbert
Parliamentary constituency
North Durham
NHS integrated care board
NHS North East and North Cumbria Integrated Care Board
Urban or rural
Larger rural: nearer to a major town or city
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Home care in DH7 (10)

Bigger map · Plan a journey · OpenStreetMap (ODbL)

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.

Specialisms

Specialisms as registered with CQC.

Strengths and weak spots in the ratings

CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.

For leadership (Well-led), it shares its Good rating with 39 of the 49 other agencies in County Durham that CQC has rated.

History with CQC

YS Services Limited trading as Embracing Care has been registered with CQC since December 2010, about 15 years.

CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.

7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.

Reports on record: 5, with the most recent dated 16 March 2019.

Ratings for safety, care and leadership

  • SafeGood44 of 50 in County Durham
  • EffectiveGood46 of 50 in County Durham
  • CaringGood43 of 50 in County Durham
  • ResponsiveGood46 of 50 in County Durham
  • Well-ledGood40 of 50 in County Durham

As rated by CQC, published 16 March 2019. Under each rating: how many agencies in County Durham share it.

From the latest CQC inspection

  • It provides personal care and support to children and adults of all ages living in their own homes or in a 'supported living' setting, so that they can live as independently as possible.
  • People's experience of using this service: People told us they received a good service and felt safe with the support they received from staff.
  • Arrangements were in place to protect people from risks to their safety and welfare, including the risk of avoidable harm and abuse.
  • Effective recruitment procedures were in place and people received care in a timely way.

Inspected 7 February 2019; report published 16 March 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Who runs it

YS Services Limited trading as Embracing Care is run by Y. S. Services Limited (company 04390087), incorporated in 2002, 8 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is other human health activities.

How it fits locally

There are 6 other agencies within 3 miles, 6 of them rated Good or Outstanding; the nearest is Care and Protect UK, under 0.5 miles away.

20 of the 21 nearest rated agencies have a more recent rating than this one.

It sits in Sacriston & Witton Gilbert ward, classed by ONS as larger rural (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

Budgeting for this agency

We estimate visits from YS Services Limited trading as Embracing Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

Council help is possible below £23,250 in savings: ask County Durham Council for a free care needs assessment.

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How YS Services Limited trading as Embracing Care compares

  • Rated Good. Across County Durham, 94% of the 48 rated home care agencies are Good or Outstanding and 3 are Outstanding.
  • Its rating (March 2019) is more recent than 2% of agency ratings in County Durham.
  • Registered with CQC in 2010: it has been registered longer than 94% of home care agencies in the area.
  • It lists 9 specialisms with CQC; the typical agency in County Durham lists 6.

All figures compare it with other home care agencies in County Durham; CQC register, Oct 2026.

Closest alternatives

Guides for families

Similar home care agencies near Durham, rated recently

Questions about YS Services Limited trading as Embracing Care

When did CQC last rate YS Services Limited trading as Embracing Care?
Its current CQC rating dates from 16 March 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Is YS Services Limited trading as Embracing Care registered for dementia care?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Is YS Services Limited trading as Embracing Care regulated by the Care Quality Commission?
Yes: CQC lists it as a home care agency under location ID 1-135460014 and was rated Good overall in March 2019.
What is YS Services Limited trading as Embracing Care's address?
The agency works from St Georges Centre, 49-51 Front Street, Sacriston, Durham, DH7 6JS; ask which postcodes its carers cover.
Is YS Services Limited trading as Embracing Care rated well for safety?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
How much does care from YS Services Limited trading as Embracing Care cost?
No fee list from YS Services Limited trading as Embracing Care has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Who is the registered provider for YS Services Limited trading as Embracing Care?
Y. S. Services Limited is the registered provider for YS Services Limited trading as Embracing Care.
What type of care does YS Services Limited trading as Embracing Care provide?
YS Services Limited trading as Embracing Care is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.

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