Home care agency · Stockton-on-tees
Parkside Court
Illustrative photo, not of Parkside Court- Address
- Cumbernauld Road, Thornaby, Stockton-on-tees, TS17 9FB
- Run by
- Hales Group Limited (23 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2024 (1 year)
- Part of
- Hales Group Ltd
- Registered manager
- Linda Kendal Samantha Chantel Hagen
- Company check
- Active, trading since 1999 (27 years), accounts up to date (Companies House 03756814)
- Last CQC check
- 18 Nov 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Stockton-on-Tees: Home care in Stockton-on-Tees (78) · Best rated home care agencies in Stockton-on-Tees · Dementia care at home in Stockton-on-Tees · Elderly care at home in Stockton-on-Tees · Physical disability care at home in Stockton-on-Tees · Live-in care in Stockton-on-Tees
Read the full CQC inspection report · CQC location ID 1-20251077725
Parkside Court at a glance
Parkside Court is a CQC-registered home care agency that also provides supported living in Stockton-on-tees, run by Hales Group Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (November 2023). It is one of 80 CQC-registered home care agencies that have an office within 7 miles of Thornaby-on-Tees; 53 of those are rated Good or Outstanding.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Shepard Support Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
6 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Stainsby Hill ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
The registered provider
Parkside Court is run by Hales Group Limited (company 03756814), incorporated in 1999, 25 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Hales Group Limited runs 23 CQC-registered services across 17 council areas; 18 of the 19 with a rating are Good or Outstanding (95%), against 88% for the same mix of services across England.
2 of its services are in Stockton-on-Tees.
It trades under the Hales Group Ltd brand, which covers 24 services run by 2 registered providers.
What it may cost
We estimate visits from Parkside Court at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Stockton-on-Tees Council may contribute once it has carried out a free needs assessment.
Safe, effective, caring, responsive, well-led
- Safe30 of 31 in Stockton-on-Tees
- Effective30 of 31 in Stockton-on-Tees
- Caring29 of 31 in Stockton-on-Tees
- Responsive28 of 31 in Stockton-on-Tees
- Well-led28 of 31 in Stockton-on-Tees
Ratings from CQC's most recent report, published 18 November 2023. Under each rating: how many agencies in Stockton-on-Tees share it.
How long it has been running
CQC registration dates from November 2024, so the service has been operating for around 1 year under its current registration.
CQC has published 2 overall ratings for it (2022–2023), starting at Requires improvement and improving to Good.
The registered provider has changed since the last rating, so it reflects the old provider; the current one has not been inspected here yet.
Earlier inspections
- Nov 2022
- Nov 2023
- Today Rating 2 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
The neighbourhood
- Ward
- Stainsby Hill
- Parliamentary constituency
- Middlesbrough and Thornaby East
- Integrated care board
- NHS North East and North Cumbria Integrated Care Board
- Type of area
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in TS17 (9)
Open the full map · Get directions · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Reading Parkside Court's CQC ratings
Parkside Court has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 27 of the 30 other agencies in Stockton-on-Tees that CQC has rated.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Family reviews
Nobody has reviewed Parkside Court here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where Parkside Court stands locally
- Rated Good. Across Stockton-on-Tees, 97% of the 31 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (November 2023) is more recent than 58% of agency ratings in Stockton-on-Tees.
- Registered with CQC in 2024: it has been registered longer than 16% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Stockton-on-Tees lists 6.
Comparison set: every registered home care agency in Stockton-on-Tees, CQC data for Oct 2026.
Also nearby
Guides for families
Other home care agencies near Stockton-on-Tees with recent ratings
- Creative Support - Teesside ServicesJul 2026 · 1.3 miles
- The Robert Atkinson CentreOct 2024 · under 0.5 miles
- CEL Homecare TeessideJun 2026 · 1.7 miles
Parkside Court: common questions
- How much does Parkside Court charge?
- Parkside Court hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- How did Parkside Court score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- What kind of care can Parkside Court offer?
- Parkside Court is registered for homecare agencies, supported housing, supported living. Ask which of these it provides at the moment.
- Who is the registered provider for Parkside Court?
- Parkside Court is run by Hales Group Limited, the registered provider on the CQC register.
- Does Parkside Court support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- How recent is Parkside Court's CQC rating?
- Its current CQC rating dates from 18 November 2023, 2 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Parkside Court based?
- Cumbernauld Road, Thornaby, Stockton-on-tees, TS17 9FB is the agency's office; check it serves your postcode.
- Is Parkside Court registered with CQC?
- Registered, yes: location 1-20251077725 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in November 2023.
Compare other agencies nearby
In Stockton-on-Tees
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.