Home care agency · Gateshead

Hales Group Limited - North East

Rated Good by CQC Rating published 16 January 2026 Rated in the last 12 months
A young man in a wheelchair with a friend by the sea Illustrative photo, not of Hales Group Limited - North East
Address
Hypoint, Saltmeadows Road, Gateshead, NE8 3AH
Run by
Hales Group Limited (23 services)
Type of provider
Independent (private company)
Service
Home care agency, Supported housing, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
September 2020 (6 years)
Registered manager
Molly Sarah Johnson
Company check
Active, trading since 1999 (27 years), accounts up to date (Companies House 03756814)
Last CQC check
16 Jan 2026
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Regulated activities on its registration: Personal care

More in Gateshead: Home care in Gateshead (154) · Best rated home care agencies in Gateshead · Dementia care at home in Gateshead · Elderly care at home in Gateshead · Physical disability care at home in Gateshead · Live-in care in Gateshead

Full report at cqc.org.uk · CQC location ID 1-9252143139

An overview of Hales Group Limited - North East

Registered with CQC as a home care agency that also provides supported living, Hales Group Limited - North East is based in Gateshead, run by Hales Group Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.

Its latest CQC rating is Good overall (January 2026). It is one of 154 CQC-registered home care agencies that have an office within 7 miles of Gateshead; 119 of those are rated Good or Outstanding.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Official Care Newcastle, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).

3 of the 22 nearest rated agencies have a more recent rating than this one.

It sits in Bridges ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

What it may cost

We estimate visits from Hales Group Limited - North East at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

If savings are under the upper limit (£23,250 in England), Gateshead Council may pay part of the cost after a free care needs assessment.

Ownership and company checks

Hales Group Limited - North East is run by Hales Group Limited (company 03756814), incorporated in 1999, 21 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.

Its registered business activity is other human health activities.

Hales Group Limited runs 23 CQC-registered services across 17 council areas; 18 of the 19 with a rating are Good or Outstanding (95%), against 88% for the same mix of services across England.

It trades under the Hales Group Ltd brand, which covers 24 services run by 2 registered providers.

How long it has been running

Registered in September 2020, it has 6 years on the CQC register.

CQC has published 4 overall ratings for it (2021–2026), starting at Requires improvement; it has gone up 2 and down 1 time, and is now Good.

CQC lists 3 reports for this location, the latest dated 10 August 2022.

The inspection, summarised

  • An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability.
  • At the time of inspection, the service was not used by anyone with a learning disability or an autistic person.
  • We identified some improvements to roster management to ensure people received the right support from a consistent staff team.
  • Relative and peoples’ comments included, “We have nothing but praise for all the staff”, “We are really pleased with the agency and very glad to be staying with them” and “I am very much treated with respect and dignity.

Inspected 25 July 2022; report published 10 August 2022. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

CQC's scores in detail

CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Hales Group Limited - North East scores 70%.

Safe Good 72%
  • Learning culture3 · Good
  • Safe systems, pathways and transitions3 · Good
  • Safeguarding3 · Good
  • Involving people to manage risks3 · Good
  • Safe environments3 · Good
  • Safe and effective staffing2 · Some shortfalls
  • Infection prevention and control3 · Good
  • Medicines optimisation3 · Good
Effective Good 75%
  • Assessing needs3 · Good
  • Delivering evidence-based care and treatment3 · Good
  • How staff, teams and services work together3 · Good
  • Supporting people to live healthier lives3 · Good
  • Monitoring and improving outcomes3 · Good
  • Consent to care and treatment3 · Good
Caring Good 70%
  • Kindness, compassion and dignity3 · Good
  • Treating people as individuals2 · Some shortfalls
  • Independence, choice and control3 · Good
  • Responding to people’s immediate needs3 · Good
  • Workforce wellbeing and enablement3 · Good
Responsive Good 64%
  • Person-centred Care2 · Some shortfalls
  • Care provision, Integration and continuity2 · Some shortfalls
  • Providing Information3 · Good
  • Listening to and involving people2 · Some shortfalls
  • Equity in access3 · Good
  • Equity in experiences and outcomes3 · Good
  • Planning for the future3 · Good
Well-led Good 68%
  • Shared direction and culture3 · Good
  • Capable, compassionate and inclusive leaders3 · Good
  • Freedom to speak up3 · Good
  • Workforce equality, diversity and inclusion3 · Good
  • Governance, management and sustainability2 · Some shortfalls
  • Partnerships and communities3 · Good
  • Learning, improvement and innovation2 · Some shortfalls

Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 8 October 2025, published 16 January 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.

Rating history

  1. Apr 2021 Requires improvement
  2. Dec 2021 Inadequate
  3. Aug 2022 Requires improvement
  4. Jan 2026 Good
  5. Today Rated in the last 12 months

Published CQC ratings in date order. The latest rating is an improvement on the one before.

Published inspection reports

Where it is

Ward
Bridges
Parliamentary constituency
Gateshead Central and Whickham
NHS planning area
NHS North East and North Cumbria Integrated Care Board
Type of area
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in NE8 (7)

Bigger map · Directions · Map data: OpenStreetMap contributors

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.

Safe, effective, caring, responsive, well-led

  • SafeGood72% score32 of 35 in Gateshead
  • EffectiveGood75% score33 of 35 in Gateshead
  • CaringGood70% score32 of 35 in Gateshead
  • ResponsiveGood64% score34 of 35 in Gateshead
  • Well-ledGood68% score32 of 35 in Gateshead

From CQC's latest report, published 16 January 2026. Under each rating: how many agencies in Gateshead share it.

What the ratings tell you

CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.

For leadership (Well-led), it shares its Good rating with 31 of the 34 other agencies in Gateshead that CQC has rated.

Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Responsive at 64%, averaging 70% overall.

Who they support

Specialisms as registered with CQC.

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Compared with other agencies locally

  • Rated Good. Across Gateshead, 97% of the 35 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (January 2026) is more recent than 74% of agency ratings in Gateshead.
  • Registered with CQC in 2020: it has been registered longer than 40% of home care agencies in the area.
  • It lists 10 specialisms with CQC; the typical agency in Gateshead lists 7.

All figures compare it with other home care agencies in Gateshead; CQC register, Oct 2026.

Nearest home care agencies

Guides for families

Other home care agencies near Gateshead with recent ratings

Frequently asked about Hales Group Limited - North East

Can Hales Group Limited - North East care for someone with dementia?
Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
When was Hales Group Limited - North East last inspected?
Its current CQC rating dates from 16 January 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
What is Hales Group Limited - North East's address?
The agency's base is Hypoint, Saltmeadows Road, Gateshead, NE8 3AH. Confirm that its carers travel to your area.
Is Hales Group Limited - North East registered with CQC?
Registered, yes: location 1-9252143139 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in January 2026.
What are Hales Group Limited - North East's fees?
We don't have published prices from Hales Group Limited - North East yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
Is Hales Group Limited - North East rated well for safety?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
What services is Hales Group Limited - North East registered for?
Registration for Hales Group Limited - North East covers: homecare agencies, supported housing, supported living. Check which of these it offers today.
Who runs Hales Group Limited - North East?
The registered provider is Hales Group Limited, according to CQC.

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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

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