Care home · Horley

Wykeham House

Rated Requires improvement by CQC Rating published 22 June 2023 Rating 3 years old

Typical fee here £1,660–£2,030 a week Estimate

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Older people painting together at an activity session Illustrative photo, not of Wykeham House
Address
21 Russells Crescent, Wykeham House, Horley, RH6 7DJ
Type of provider
Independent (private company)
Service
Nursing home
Beds
76 (registered with CQC)
Nursing care
Yes, registered as a nursing home (CQC registration)
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
February 2011 (15 years)
Part of
Barchester Healthcare
Registered manager
*
Company check
Active, trading since 1993 (33 years), accounts up to date (Companies House 02849519)
Last CQC check
22 Jun 2023
Typical fees Estimated
£1,660–£2,030 a week for nursing care (dementia). Our estimate from published local prices, not a quote. How we estimate

Registered activities: Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury

Open CQC's full report · CQC location ID 1-125862055

About Wykeham House

Wykeham House in Horley is registered with the Care Quality Commission as a nursing home, run by Barchester Healthcare Homes Limited. The service is registered to support older people and lists dementia and mental health conditions among its specialisms.

CQC rated it Requires improvement overall (June 2023). Safe and Well-led were rated Requires improvement. It is one of 14 CQC-registered care homes in and around Horley; 10 of those are rated Good or Outstanding.

Likely fees

We estimate Wykeham House at £1,660–£2,030 a week for nursing care (dementia), based on published prices in the region. Over a year that is roughly £86k–£106k.

Part of a nursing fee may be met by the NHS (NHS-funded nursing care), paid to the home rather than to you.

People with savings under £23,250 may get help from Surrey Council after a needs and financial assessment.

Past CQC ratings

  1. Feb 2015 Requires improvement
  2. Jul 2015 Requires improvement
  3. Oct 2016 Requires improvement
  4. Jun 2017 Requires improvement
  5. Nov 2017 Good
  6. Oct 2019 Requires improvement
  7. Nov 2021 Good
  8. Jun 2023 Requires improvement
  9. Today Rating 3 years old

Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.

Published inspection reports

The kitchen's hygiene score

5/5

The kitchen has a food hygiene rating of 5 (very good), from an inspection on 13 November 2025 by Reigate and Banstead. Try to visit at a mealtime: it shows how food, choice and help with eating work in practice.

From the Food Standards Agency (listed as "Wykeham House"). Open Government Licence.

The neighbourhood

Ward
Horley Central & South
Parliamentary constituency
Dorking and Horley
Local NHS (ICB)
NHS Surrey and Sussex Integrated Care Board
Area classification
Urban, nearer to a major town or city
Neighbourhood deprivation
Among the 50% most deprived areas in England
Postcode district
Care homes in RH6 (13)

Bigger map · Directions · Map data: OpenStreetMap contributors

Nearby

  • Bus stop 230 m (3 min walk) · 16 stops within 600 m
  • Railway station Horley, 340 m (4 min walk)
  • GP surgery Birchwood Medical Practice, 350 m (4 min walk)
  • Pharmacy 280 m (4 min walk)
  • Shop Bobby's Convenience Store, 270 m (3 min walk)
  • Park Michael Crescent Centenary Park, 410 m (5 min walk)
  • Café Costa, 250 m (3 min walk)
  • Place of worship Horley Methodist Church, 370 m (5 min walk)
  • Library Horley Library, 240 m (3 min walk)

Distances are as the crow flies, from OpenStreetMap (© OpenStreetMap contributors, ODbL); real walking routes will be longer and may include hills or busy roads.

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence).

Around Horley

There are 16 other care homes within 3 miles, 12 of them rated Good or Outstanding; the nearest is Chippings, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: dementia (6 of the nearest 25); mental health conditions (3 of the nearest 25).

6 of the 23 nearest rated care homes have a more recent rating than this one.

It sits in Horley Central & South ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.

Within about a 10-minute walk there is a GP surgery (4 min), a pharmacy (4 min), a shop (3 min), a park (5 min), a café (3 min), a bus stop (3 min) and a railway station (4 min), which matters for residents who can go out and for visiting family.

Reading Wykeham House's CQC ratings

Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.

Across Surrey, 50 of 325 rated care homes are Requires improvement for Safe (15%), while 67 of 325 rated care homes are Requires improvement for Well-led (21%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

Who they support

From the CQC register; ask how each need is met in practice.

From the latest CQC inspection

  • Records of the medical decision agreed with people to not attempt resuscitation when it may be clinically futile to attempt to do so were not always clear and consistent.
  • The presence of Do Not Attempt Resuscitation (DNAR) forms did not always correspond with an easy access colour coded system and staff handover paperwork, meaning there is a risk that staff may not have the correct information in an emergency.
  • People and their relatives told us they had concerns about staffing levels at weekends.
  • Incidents and accidents were investigated, and lessons learnt on an individual basis with changes made to people's care plans to manage risk.

Inspected 27 April 2023; report published 22 June 2023; supporting 76 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.

Wykeham House over the years

Wykeham House has been registered with CQC since February 2011, about 15 years.

CQC has published 8 overall ratings for it (2015–2023), starting at Requires improvement; it has gone up 2 and down 2 times, and is now Requires improvement.

The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

There are 6 CQC reports on file for this address; the newest is from 22 June 2023.

Safe, effective, caring, responsive, well-led

  • SafeRequires improvement50 of 325 in Surrey
  • EffectiveGood286 of 325 in Surrey
  • CaringGood292 of 325 in Surrey
  • ResponsiveGood273 of 325 in Surrey
  • Well-ledRequires improvement67 of 325 in Surrey

Ratings from CQC's most recent report, published 22 June 2023. Under each rating: how many care homes in Surrey share it.

The registered provider

Wykeham House is run by Barchester Healthcare Homes Limited (company 02849519), incorporated in 1993, 17 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.

Its registered business activity is other human health activities.

Barchester Healthcare Homes Limited runs 165 CQC-registered services across 73 council areas; 116 of the 129 with a rating are Good or Outstanding (90%), against 83% for the same mix of services across England.

10 of its services are in Surrey.

It trades under the Barchester Healthcare brand, which covers 165 services run by 1 registered provider.

Family reviews

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Wykeham House in local context

  • Rated Requires improvement. Across Surrey, 82% of the 322 rated care homes are Good or Outstanding and 15 are Outstanding.
  • Its rating (June 2023) is more recent than 59% of care home ratings in Surrey.
  • With 76 beds it is larger than 88% of care homes in Surrey, where the typical home has 35.
  • Registered with CQC in 2011: it has been registered longer than 60% of care homes in the area.
  • It lists 3 specialisms with CQC; the typical care home in Surrey lists 3.
  • Areas CQC rated below Good: Safe (16% of care homes in Surrey are also rated below Good here); Well-led (22% of care homes in Surrey are also rated below Good here). Ask the provider what has changed since.

Based on the CQC register for Surrey as at Oct 2026.

Nearest care homes

Guides for families

Newer ratings near Horley

Wykeham House questions answered

How big is Wykeham House?
Wykeham House has 76 registered places. Ask how many are free now and which rooms have en-suites.
Which provider runs Wykeham House?
On CQC's register the provider is Barchester Healthcare Homes Limited.
What are Wykeham House's fees?
Wykeham House has not published its fees with us. Residential care home typically costs £1,555 a week (average 2026 self-funder fees in South East). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Is Wykeham House rated well for safety?
The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
What kind of care can Wykeham House offer?
CQC lists Wykeham House under: nursing homes. Check which of these it is actively providing now.
What is Wykeham House's address?
It is at 21 Russells Crescent, Wykeham House, Horley, RH6 7DJ.
Is Wykeham House regulated by the Care Quality Commission?
Wykeham House is on the CQC register as a care home (ID 1-125862055) and was rated Requires improvement overall in June 2023.
Does Wykeham House support people with dementia?
Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
When was Wykeham House last inspected?
The rating now shown was published on 22 June 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.

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