Home care agency · Gateshead

Official Care Newcastle

Rated Good by CQC Rating published 24 August 2021 Rating 5 years old

Typical fee here £30–£37 an hour Estimate

Free · 2 minutes · No obligation · 34,336 registered providers compared

Rated 5 years ago. CQC's last published rating for this service is from August 2021. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer and an older person chatting at the table at home Illustrative photo, not of Official Care Newcastle
Address
Office 108, Hypoint, Gear House, Saltmeadows Road, Gateshead, NE8 3AH
Run by
Official Care Limited
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
August 2019 (7 years)
Registered manager
Bright Chimani
Company check
Dissolved, trading since 2017 (9 years), accounts up to date, has insolvency history (Companies House 10726074)
Last CQC check
24 Aug 2021
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Registered activities: Personal care

More in Gateshead: Home care in Gateshead (154) · Best rated home care agencies in Gateshead · Dementia care at home in Gateshead · Elderly care at home in Gateshead · Physical disability care at home in Gateshead · Live-in care in Gateshead

Read the full CQC inspection report · CQC location ID 1-7394766751

Official Care Newcastle at a glance

Registered with CQC as a home care agency that also provides supported living, Official Care Newcastle is based in Gateshead, run by Official Care Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.

Its latest CQC rating is Good overall (August 2021). It is one of 154 CQC-registered home care agencies that have an office within 7 miles of Gateshead; 119 of those are rated Good or Outstanding.

Around Gateshead

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Hales Group Limited - North East, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).

17 of the 22 nearest rated agencies have a more recent rating than this one.

It sits in Bridges ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.

Registered specialisms

Taken from its CQC registration.

Reading Official Care Newcastle's CQC ratings

Official Care Newcastle has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 31 of the 34 other agencies in Gateshead that CQC has rated.

Likely fees

We estimate visits from Official Care Newcastle at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

If savings are under the upper limit (£23,250 in England), Gateshead Council may pay part of the cost after a free care needs assessment.

Official Care Newcastle over the years

CQC registration dates from August 2019, so the service has been operating for around 7 years under its current registration.

So far CQC has published one overall rating: Good, in August 2021.

5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.

What CQC's inspectors reported

  • People were treated with kindness and compassion and staff knew their preferences.
  • People and their relatives were involved in decisions about their care.
  • People confirmed they felt safe with the care staff.
  • The provider had policies and procedures for dealing with safeguarding and whistle blowing concerns.

Inspected 3 August 2021; report published 24 August 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.

The registered provider

Official Care Newcastle is run by Official Care Limited (company 10726074), incorporated in 2017, 2 years before this service registered with CQC.

At Companies House, the company is listed as dissolved, its accounts are filed on time, it has 1 active director and it has an insolvency history.

Its registered business activity is other human health activities, nursing care, residential care for older and disabled people and other residential care.

Earlier inspections

  1. Aug 2021 Good
  2. Today Rating 5 years old

Every overall rating on record for this location, earliest first.

CQC documents

The neighbourhood

Ward
Bridges
Parliamentary constituency
Gateshead Central and Whickham
Integrated care board
NHS North East and North Cumbria Integrated Care Board
Area classification
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in NE8 (7)

View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors

Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.

Safe, effective, caring, responsive, well-led

  • SafeGood32 of 35 in Gateshead
  • EffectiveGood33 of 35 in Gateshead
  • CaringGood32 of 35 in Gateshead
  • ResponsiveGood34 of 35 in Gateshead
  • Well-ledGood32 of 35 in Gateshead

From CQC's latest report, published 24 August 2021. Under each rating: how many agencies in Gateshead share it.

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Official Care Newcastle against its area

  • Rated Good. Across Gateshead, 97% of the 35 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (August 2021) is more recent than 23% of agency ratings in Gateshead.
  • Registered with CQC in 2019: it has been registered longer than 44% of home care agencies in the area.
  • It lists 10 specialisms with CQC; the typical agency in Gateshead lists 7.

Comparison set: every registered home care agency in Gateshead, CQC data for Oct 2026.

Other agencies close by

Guides for families

Gateshead: home care agencies inspected recently

Frequently asked about Official Care Newcastle

What services is Official Care Newcastle registered for?
Its CQC registration covers homecare agencies, supported living. Ask Official Care Newcastle how it would adapt if needs increase.
Which provider runs Official Care Newcastle?
CQC lists Official Care Limited as the provider responsible for Official Care Newcastle.
How much does care from Official Care Newcastle cost?
Official Care Newcastle's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
Is Official Care Newcastle rated well for safety?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
Where is Official Care Newcastle based?
Office 108, Hypoint, Gear House, Saltmeadows Road, Gateshead, NE8 3AH. That is the office; visits happen in your own home, so confirm your area is covered.
Is Official Care Newcastle registered with CQC?
Yes. Official Care Newcastle is registered with the Care Quality Commission as a home care agency (location ID 1-7394766751) and was rated Good overall in August 2021.
Is Official Care Newcastle registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
How recent is Official Care Newcastle's CQC rating?
Its current CQC rating dates from 24 August 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.

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In Gateshead

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Official Care Newcastle: rated Good by CQC, on The Care Panel

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