Home care agency · Newcastle Upon Tyne
United Response – North East Supported Living Services
Illustrative photo, not of United Response – North East Supported Living Services- Address
- Kiln 23 & 24, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 1AB
- Run by
- United Response (37 services)
- Type of provider
- Charity (registered charity 265249)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2012 (14 years)
- Part of
- United Response
- Registered manager
- Denise Wright Miroslava Krnacova
- Company check
- Active, trading since 1973 (53 years), accounts up to date (Companies House 01133776)
- Last CQC check
- 5 Jan 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care
More in Newcastle upon Tyne: Home care in Newcastle upon Tyne (137) · Best rated home care agencies in Newcastle upon Tyne · Dementia care at home in Newcastle upon Tyne · Elderly care at home in Newcastle upon Tyne · Physical disability care at home in Newcastle upon Tyne · Live-in care in Newcastle upon Tyne
Full report at cqc.org.uk · CQC location ID 1-454648488
About this agency
United Response – North East Supported Living Services is a CQC-registered home care agency that also provides supported living in Newcastle Upon Tyne, run by United Response. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (January 2023). Well-led was rated Requires improvement. It is one of 154 CQC-registered home care agencies that have an office within 7 miles of Gateshead; 119 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe38 of 40 in Newcastle upon Tyne
- Effective39 of 40 in Newcastle upon Tyne
- Caring35 of 40 in Newcastle upon Tyne
- Responsive37 of 40 in Newcastle upon Tyne
- Well-led4 of 40 in Newcastle upon Tyne
From CQC's latest report, published 5 January 2023. Under each rating: how many agencies in Newcastle upon Tyne share it.
Who runs it
United Response – North East Supported Living Services is run by United Response (company 01133776), incorporated in 1973, 38 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 13 active directors and there is no insolvency history.
United Response runs 37 CQC-registered services across 19 council areas; 35 of the 37 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
It trades under the United Response brand, which covers 37 services run by 1 registered provider.
What CQC's inspectors reported
- The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.
- Right support: People were supported by staff who focused on people's strengths and promoted what they could do.
- People could make choices and plan activities they preferred.
- However, some improvements were needed in the records for medicines including handwritten records and when required medicines.
Inspected 24 November 2022; report published 5 January 2023; supporting 25 people at the time. Quoted from the CQC report summary, Open Government Licence. Read the full report.
History with CQC
CQC registration dates from August 2012, so the service has been operating for around 14 years under its current registration.
CQC has published 3 overall ratings for it (2016–2023), starting at Good and staying Good every time.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
CQC lists 6 reports for this location, the latest dated 5 January 2023.
Who the service is registered for
Specialisms as registered with CQC.
Strengths and weak spots in the ratings
For United Response – North East Supported Living Services, Well-led is rated below Good; 4 other areas are Good.
Across Newcastle upon Tyne, 4 of 40 rated agencies are Requires improvement for Well-led (10%).
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Hales Group Limited - Newcastle, under 0.5 miles away.
13 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in Byker ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
How its rating has changed
- May 2016
- Jan 2019
- Jan 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 5 January 2023
- CQC inspection report 15 January 2019
- CQC inspection report 7 May 2016
- Inspection report 3 September 2014
- Inspection report 9 April 2014
- Inspection report 26 July 2013
Area and map
- Ward
- Byker
- Council
- Newcastle City Council · paying for care
- Parliamentary constituency
- Newcastle upon Tyne East and Wallsend
- NHS planning area
- NHS North East and North Cumbria Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in NE6 (7)
See the wider area · Get directions · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Budgeting for this agency
We estimate visits from United Response – North East Supported Living Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Newcastle upon Tyne Council for a free care needs assessment.
Family reviews
There are no reviews of United Response – North East Supported Living Services yet. If you know the service, your experience could help someone else.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Newcastle upon Tyne, 98% of the 40 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (January 2023) is more recent than 65% of agency ratings in Newcastle upon Tyne.
- Registered with CQC in 2012: it has been registered longer than 86% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Newcastle upon Tyne lists 7.
- Areas CQC rated below Good: Well-led (10% of home care agencies in Newcastle upon Tyne are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Newcastle upon Tyne (Oct 2026).
Nearest home care agencies
Guides for families
Recently rated home care agencies near Newcastle upon Tyne
- Care4u OfficeApr 2025 · 0.9 miles
- Domiciliary Care and PRIME ServiceSep 2026 · 1.0 miles
- Living Well North LtdSep 2025 · 1.0 miles
Frequently asked about United Response – North East Supported Living Services
- Does United Response – North East Supported Living Services support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is United Response – North East Supported Living Services's CQC rating?
- The rating now shown was published on 5 January 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Where is United Response – North East Supported Living Services?
- The agency works from Kiln 23 & 24, Hoults Yard, Walker Road, Newcastle Upon Tyne, NE6 1AB; ask which postcodes its carers cover.
- Is United Response – North East Supported Living Services regulated by the Care Quality Commission?
- Yes. United Response – North East Supported Living Services is registered with the Care Quality Commission as a home care agency (location ID 1-454648488) and was rated Good overall in January 2023.
- How much does United Response – North East Supported Living Services charge?
- United Response – North East Supported Living Services hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is United Response – North East Supported Living Services rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- What kind of care can United Response – North East Supported Living Services offer?
- United Response – North East Supported Living Services is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- Which provider runs United Response – North East Supported Living Services?
- United Response is the registered provider for United Response – North East Supported Living Services.
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In Newcastle upon Tyne
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.