Home care agency · London
Transforming Support (Coulsdon)
Typical fee here £34–£41.50 an hour Estimate
Free · 2 minutes · No obligation · 34,336 registered providers compared
Illustrative photo, not of Transforming Support (Coulsdon)- Address
- WeWork, The Spice Building, , 8 Devonshire Square, London, EC2M 4YJ
- Run by
- Transforming Support (Coulsdon) Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2023 (2 years)
- Registered manager
- Kersti Lootus
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13459257)
- Last CQC check
- 6 Oct 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our estimate from published local prices, not a quote. How we estimate
Regulated activities on its registration: Personal care
More in City of London: Home care in City of London (16) · Dementia care at home in City of London · Elderly care at home in City of London · Physical disability care at home in City of London · Learning disability care at home in City of London · Live-in care in City of London
Read the full CQC inspection report · CQC location ID 1-18174788241
An overview of Transforming Support (Coulsdon)
Transforming Support (Coulsdon) is a CQC-registered home care agency that also provides supported living in London, run by Transforming Support (Coulsdon) Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (October 2023). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 16 CQC-registered home care agencies that are based in the City of London; 3 of those are rated Good or Outstanding.
What it may cost
We estimate visits from Transforming Support (Coulsdon) at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Live-in arrangements here usually cost £1,620–£1,980 weekly.
If savings are under the upper limit (£23,250 in England), City of London Council may pay part of the cost after a free care needs assessment.
Reading Transforming Support (Coulsdon)'s CQC ratings
Area by area, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is Epsom, under 0.5 miles away.
1 of the 8 nearest rated agencies has a more recent rating than this one.
It sits in Bishopsgate ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Safe, effective, caring, responsive, well-led
- Safe1 of 4 in City of London
- Effective1 of 4 in City of London
- Caring3 of 4 in City of London
- Responsive1 of 4 in City of London
- Well-led1 of 4 in City of London
Source: CQC, published 6 October 2023. Under each rating: how many agencies in City of London share it.
How long it has been running
CQC registration dates from December 2023, so the service has been operating for around 2 years under its current registration.
CQC has published 5 overall ratings for it (2018–2023), starting at Good; it has gone up 1 and down 2 times, and is now Requires improvement.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
Note that a different provider ran the service when it was rated; the current one has not been inspected here so far.
The registered provider
Transforming Support (Coulsdon) is run by Transforming Support (coulsdon) Limited (company 13459257), incorporated in 2021, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Earlier inspections
- Aug 2018
- Feb 2021
- Sep 2022
- Aug 2023
- Oct 2023
- Today Rating 3 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Location and local area
- Ward
- Bishopsgate
- Parliamentary constituency
- Cities of London and Westminster
- NHS area (integrated care board)
- NHS North East London Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in EC2M (6)
Open the full map · Plan a journey · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who the service is registered for
Specialisms as registered with CQC.
Family reviews
No family has reviewed Transforming Support (Coulsdon) on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Transforming Support (Coulsdon) against its area
- Rated Requires improvement. Across City of London, 75% of the 4 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (October 2023) is more recent than 50% of agency ratings in City of London.
- Registered with CQC in 2023: it has been registered longer than 38% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in City of London lists 7.
- Areas CQC rated below Good: Safe (25% of home care agencies in City of London are also rated below Good here); Effective (25% of home care agencies in City of London are also rated below Good here); Responsive (25% of home care agencies in City of London are also rated below Good here); Well-led (25% of home care agencies in City of London are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in City of London (Oct 2026).
Closest alternatives
Guides for families
Similar home care agencies near City of London, rated recently
- Coyle HomecareNov 2024 · under 0.5 miles
Questions about Transforming Support (Coulsdon)
- Is Transforming Support (Coulsdon) registered with CQC?
- Transforming Support (Coulsdon) is on the CQC register as a home care agency (ID 1-18174788241) and was rated Requires improvement overall in October 2023.
- Where is Transforming Support (Coulsdon)?
- The agency works from WeWork, The Spice Building, , 8 Devonshire Square, London, EC2M 4YJ; ask which postcodes its carers cover.
- How recent is Transforming Support (Coulsdon)'s CQC rating?
- The rating now shown was published on 6 October 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Can Transforming Support (Coulsdon) care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Which provider runs Transforming Support (Coulsdon)?
- CQC lists Transforming Support (Coulsdon) Limited as the provider responsible for Transforming Support (Coulsdon).
- What services is Transforming Support (Coulsdon) registered for?
- Transforming Support (Coulsdon) is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- How did Transforming Support (Coulsdon) score on each CQC key question?
- CQC rates five key questions. For Transforming Support (Coulsdon): Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does Transforming Support (Coulsdon) charge?
- Transforming Support (Coulsdon) hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
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In City of London
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.